Merchandising ASM

Lowes•Mount Vernon, IL

1d•Onsite

About The Position

The Merchandising Assistant Store Manager at Lowe's is responsible for delivering quality customer service and maintaining a clean, safe, and well-stocked store. This role involves anticipating customer flow and work demand, planning for sales spikes, and ensuring proper coverage and in-stock positions. The Assistant Store Manager leads a team of associates to provide exceptional service, achieve sales and margin goals, drive operational efficiencies, and maximize customer satisfaction with the in-store experience. At times, the Merchandising Assistant Store Manager provides full leadership over the store. They collaborate with peers on the store leadership team, District Manager, and Area support staff to assess customer needs and develop strategies for service, sales, and operational objectives. This individual may also rotate through Specialty and Operations assignments for cross-training and development. Occasional travel for meetings, trainings, or supporting neighboring stores may be required.

Requirements

2 years of experience leading associates in a retail environment.
3 years of experience working in a fast-paced, cross-functional work environment.
1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
Experience using Microsoft Office Suite.
Ability to obtain sales related licensure or registration as may be required by law.

Nice To Haves

Bachelor's degree in related field.
5 years of experience leading service associates in a retail or consumer service industry.
3 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes within and beyond assigned areas of responsibility.
Experience working in the home improvement retail sector.
Broad knowledge of interior/exterior product categories (e.g., flooring, cabinets, millwork, building materials, appliances, home décor, lighting, plumbing).
Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.).

Responsibilities

Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed.
Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.
Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.
Leading a team of associates to ensure customers receive exceptional service while shopping in a clean, safe, well-stocked store.
Achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe’s in-store experience.
Providing full leadership over the store at times.
Collaborating with peers on the store leadership team, District Manager, and Area support staff to assess customer needs and develop methods for achieving service, sales, and operational objectives.
Potentially rotating through Specialty and Operations assignments for the purpose of cross-training and development.

Benefits

Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
401(k) Retirement account with company match
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards