About the position
All Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As an Merchandising Assistant Store Manager, this means: Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed. Planning for spikes in sales and ensuring the store has the in-stock position to support the demand. Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices. The Merchandising Assistant Store Manager leads a team of associates who work together to ensure our customers receive exceptional service while shopping in a clean, safe, well-stocked store. The Merchandising Assistant Store Manager is accountable for achieving sales and margin goals while driving operational efficiencies and maximizing overall customer satisfaction with the Lowe's in-store experience. At times, the Merchandising Assistant Store Manager is expected to provide full leadership over the store. The Merchandising Assistant Store Manager collaborates with peers on the store leadership team as well as the District Manager and Area support staff to assess the needs of our customers and develop the best methods for achieving service, sales, and operational objectives. Furthermore, this individual may be asked to rotate through Specialty and Operations assignments for the purpose of cross-training and development. Travel Requirements: This role does not require regular travel; however, this role may need to travel on occasion to meetings, trainings, or to support neighboring stores.
Responsibilities
- Anticipating customer flow and work demand and redirecting efforts and schedules to ensure proper coverage when and where needed.
- Planning for spikes in sales and ensuring the store has the in-stock position to support the demand.
- Conducting safety walks, monitoring use of store power equipment, and coaching associates around safe work practices.
- Leading a team of associates to ensure exceptional customer service.
- Achieving sales and margin goals while driving operational efficiencies.
- Maximizing overall customer satisfaction with the in-store experience.
- Collaborating with peers on the store leadership team and District Manager.
- Rotating through Specialty and Operations assignments for cross-training and development.
Requirements
- 2 years of experience leading associates in a retail environment.
- 3 years of experience working in a fast-paced, cross-functional work environment.
- 1 year of experience performing manager-on-duty responsibilities, including management of daily store operations and processes.
- Experience using Microsoft Office Suite.
- Ability to obtain sales related licensure or registration as may be required by law.
Nice-to-haves
- Bachelor's degree in related field.
- 5 years of experience leading service associates in a retail or consumer service industry.
- 3 years of experience performing manager-on-duty responsibilities, including management of daily store operations and processes.
- Experience working in the home improvement retail sector.
- Broad knowledge of interior/exterior product categories (e.g., flooring, cabinets, millwork, building materials, appliances, home décor, lighting, plumbing).
- Experience working with store computer systems (including but not limited to: Project Tool, Genesis, M2O, Thin Client, etc.).
