Merchandiser Service Technician

Redstone Federal Credit Union

23h•Onsite

About The Position

This role accelerates business value by ensuring Reddy Ice’s merchandisers are well-maintained and functioning properly. The technician demonstrates "True North" attributes: voice of the customer, respect for the individual, no nonsense communication and utilization of facts, servant leadership, and a continuous improvement mindset. The role involves leading, collaborating, and demonstrating lean principles and methodologies to facilitate continuous process improvements and value creation for customers, employees, and shareholders. The technician actively utilizes lean tools (VSM, Kaizen, A3, etc.) to inform and assess business opportunities and participates in Kaizen and value stream mapping activities. Reddy Ice manufactures and distributes approximately 1.8 million tons of ice annually to a broad and diversified customer base, relying on high standards and service levels to be the provider of choice.

Requirements

EPA Type 1 or Universal certification for refrigeration required.
Must have valid driver’s license (operator’s/Class C) and an acceptable MVR.
Maintain internal company testing requirements above 80% for all company Tech 1 level training courses.
High School diploma, Trade School Certificate in refrigeration, or equivalent experience required.
Basic computer and handheld skills needed and ability to follow reporting SOPs via handheld.
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to work in a constant state of alertness and safe manner.
Ability to work in an unfatigued state.
Ability to accurately gauge lengths of time and distance.
Ability to quickly store and recall instructions in one’s short term memory.
Ability to concentrate and perform tasks involving high levels of cognitive function and judgment.
Ability to cope with sudden changes in surrounding and/or emergency situations and/or alarms.
Demonstrate a caring, committed and concerned attitude about safety.
Possess fast reflexes and unimpaired coordination and ability to rapidly respond to stimuli.
Not mentally or physically impaired from any cause that can adversely affect ability to safely and competently perform required functions.
Ability to take prompt and appropriate response to operating conditions.

Nice To Haves

Past experience in refrigeration, HVAC, electrical trade, or similar role involving repair/installation of refrigeration units.
Desire and ability to learn additional trade skills as directed by company.

Responsibilities

Conducts repairs and service calls on ice merchandisers.
Completes installations, replacements, and removals of ice merchandisers at customer locations.
Performs preventive maintenance and cleaning of ice merchandisers.
Works at customer locations, Reddy Ice plants & DC’s, and within refurbishment centers.
Regularly attends company sponsored technician trainings as required.
Ensures that vehicle, tools, and equipment are in good working order.
Maintains spare parts inventory on vehicle and communicates need for additional supplies.
Drives a Customer Centric Culture by engaging in respectful, consistent communication with our customers while striving to promote outstanding customer service.
Communicates opportunities for SOP improvement to the Field Equipment Service Manager.
Contributes to peer discussions regarding equipment maintenance and cleanliness best practices via video conference, conference calls, and through other technology.
Displays a professional and courteous attitude to co-workers, managers, and the general public at all times.
Operates company vehicle safely and in accordance with all applicable laws of the road.
Reports to the assigned job site in uniform and ready to begin work at the designated start time.
Immediately reports any accidents/injuries.
Adheres strictly to safety requirements and procedures as outlined in the Policies, Programs & Procedures Manual.
Able to work in a team environment and assist co-workers or managers with other duties as required.
Make and assume other duties and responsibilities required or assigned by management.
Adhering to the Code of Business Ethics is essential.
Maintain high safety standards.