Merchandiser/Order Writer Specialist, Delicatessen Services Co., LLC

Boar's Head Brand-posted about 1 month ago
Part-time • Entry Level
Onsite • Waipahu, HI
1,001-5,000 employees
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The Merchandiser/Order Writer Specialist is responsible for enhancing the customer experience by providing in-store support to national accounts during peak periods. The role will assess changing deli conditions throughout the day and tailor support to address store needs in real-time. The Premium Advantage Specialist will be in-store during peak customer traffic periods including weekends and weekdays until 7 pm.

  • Positively impact the customer experience at the retail store level by accurately assessing the deli service needs throughout the day and adjusting focus to meet changing needs.
  • Actively engage with the deli customers through timely and sincere acknowledgment, proactive companion selling, and product.
  • Develop Brand loyalty and grow Brand usage by providing recipe ideas to deli customers.
  • Build rapport with deli customers to create and maintain loyal fans of Boar’s Head Brand products.
  • Host a variety of in-store sampling and product pairing events focusing on product presentation.
  • Build awareness of Boar’s Head Brand premium delicatessen products by engaging consumers through product sampling
  • Actively promote Boar’s Head Brand products by educating consumers on flavor, nutritional information, quality, and complimentary products.
  • Possess a positive, energetic, and serving attitude
  • Provide behind-the-counter training to deli employees with a focus on exceptional customer service, product knowledge, product pairings, slicing techniques, etc.
  • Create a selling culture within the deli, mentor deli associates to become passionate about providing exceptional customer service
  • Set service case, ensuring the full product line is displayed in an appetizing manner
  • Maintain retail product presentations; ensure displays are fully stocked, clean, and visually pleasing, and each item is priced.
  • Update merchandising and marketing materials as required
  • Complete additional activities or special projects as assigned
  • High school diploma or equivalent
  • 1+ years of experience as a Brand Concierge or 3 years of experience in retail sales, customer service, or a similar role.
  • Basic computer skills
  • Keep work area neat and clean; exhibit good food safety and sanitation practices at all times
  • Willingness to learn and operate a slicer
  • Must have own transportation and be willing to travel to different retail locations within assigned area
  • Ability to transport and set up a folding table, utensils, platters, etc.
  • Must have an internet-enabled cell phone
  • Ability to stand for a minimum of 4 hours
  • Ability to bend, twist, reach, climb, stoop, kneel, crouch, and crawl
  • Ability to lift or carry objects weighing up to 40 lbs.; push or pull objects up to 300 lbs.
  • Ability to work in a refrigerated/freezer environment
  • Experience with food preparation is helpful but not required
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