Merchandiser Mandate Retail Service Lead

About the position

The Merchandiser Mandate Retail Service Lead is responsible for representing Acosta, our clients, and our customers by effectively leading and performing reset and remodel work including, but not limited to, the proper implementation of plan-o-grams, new item placement, void corrections, and special merchandising activity. The ideal candidate is a self-starter, quick learner, has a strong attention to detail, and works well in a team or independent situation. They must possess excellent organizational skills, strong communication skills and the ability to build relationships with business partners.

Responsibilities

• Serve as a team lead in the organization and execution of reset.
• Effectively partner with store personnel for the scheduling and communication of reset.
• Read and follow a plan-o-gram to effectively complete reset.
• Perform duties such as moving and cleaning shelves, displaying merchandise properly, placing shelf strips and attaching tags properly, checking date codes and plan-o-gram integrity, and processing packouts, restocks and reorders as necessary.
• Partner with store personnel and co-workers to achieve and maintain merchandising excellence, discuss changes, and build an effective working relationship.
• Report and discuss observations and issues with immediate Supervisor.
• Effectively and accurately work with web based applications to indicate work availability, check schedule for work assignments, accept work assignments, receive work documentation and information, record work start and completion times, record work mileage, record work expenses, record work time and attendance, and complete training activities.
• Effectively and accurately prepare, process, submit, and manage documentation related to assigned reset.
• Perform job safely by demonstrating full awareness of his/her surroundings.
• Understand and follow all Acosta policies and standard operating procedures.
• Perform other duties as assigned.

Requirements

• At least 2 years of Customer Service experience preferred.
• Prior sales agent, retail and reset responsibility experience preferred.
• Strong demonstration of quality commitment, detail orientation, and customer service.
• Ability to communicate effectively.
• Must be comfortable utilizing technology (i.e. smartphones and handheld devices).
• Must be able to lift and carry up to 60 pounds.
• Must be willing and able to work in cold environmental conditions (i.e. refrigerated and freezer sections of retail stores) for limited periods of time.
• Must be able to operate or learn how to operate a computer, calculator, telephone, and copier.
• Must possess strong interpersonal, organizational, decision making and leadership skills.
• Must have access to the internet on a daily basis.
• Must have a valid driver's license and be able to drive in a car.

Benefits

• Medical, dental and vision insurance
• Company-paid life insurance, short-term and long-term disability
• 401k program
• Generous Paid Time Off (PTO) program