Merchandise Team Member - Highlands Sports Complex

The Sports Facilities Companies•Triadelphia, WV

1d•Onsite

About The Position

The Merchandise Team Member is responsible for providing great customer service in our merchandise and pro shop area. This position helps create lasting memories of the tournament and event experience at Highlands Sports Complex. Individuals are expected to maintain a pleasant and friendly demeanor with everyone.

Requirements

Flexible work schedule (e.g. nights, weekends, holidays)
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task and prioritize
Ability to remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, guests, visitors, spectators, and fellow team members
Must work well with others
Must take personal initiative for the betterment of the team and facility
Commitment to the safety and wellbeing of others
Must be 18 years of age or older
Must be able to lift 40 lbs. waist high
Must be able to operate a heat press
Will be required to stand for extended periods of time
Able to enter information on computers
Must comply with safety and health code standards
The facility has intermittent noise
Must wear proper uniform

Responsibilities

Answering inquiries and providing excellent customer service
Proper use of point-of-sale software
All opening and/or closing duties
Ability to use a heat press to imprint logos and designs on apparel in an efficient manner
Ability to take orders for custom apparel
Ability to perform and document merchandise inventory
Maintain organized displays and desk area
Perform basic mathematical computations
Balance drawer and manage daily income
Communicate with the public in a tactful, polite, and friendly manner