Merchandise Team Member - Dollywood's Theme Park - Full Time Seasonal

The Dollywood Company•Pigeon Forge, TN

19h•Onsite

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating across all properties in the Great Smoky Mountains of East Tennessee. We are seeking candidates who will embody our mission of creating memories worth repeating while bringing families closer together, and who bring a spirit of fun, authenticity, collaboration, creativity, and genuine hospitality to our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture, driven to create meaningful experiences for hosts, guests, and the community, ensuring success and profitability. The ideal Merchandise Team Member will be a curious learner, innovator, administrator, detail driver, mentor, and motivator. This position provides excellent customer service to guests and encourages merchandise purchases to enhance The Dollywood Experience, consistent with The Dollywood Company's Values and Mission. Additionally, the ideal candidate will display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated, and accountable.

Requirements

Understand basic calculator and cash register/POS system
Comprehend instructions and retain information
Must be 16 years of age or older
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must adapt to changes easily
Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must reflect Dollywood’s core values through the lens of dignity and respect
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Must have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Able to comprehend instructions and retain information
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to be productive in a fast-paced environment
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to lift up to 50lbs
Able to communicate effectively with Guests and Hosts using approved methods of communication
Able to work outdoors
Finger dexterity great enough to allow clerk to handle money, carry small merchandise items, and operate cash register/POS system
Reading and writing skills great enough to allow clerk to comprehend and perform cash handling procedures and complete daily cash register reconciliation paperwork
Ability to analyze and remember information and make decisions in order to operate cash register efficiently and solve guests’ problems effectively (i.e., returns, refunds, and exchanges)
Ability to display salesmanship qualities and create a favorable impression with guests by smiling, making eye contact, maintaining good personal hygiene, and reporting in a clean costume
Ability to use color and depth perception in order to arrange displays and to locate merchandise
Ability to tolerate noise and stress to accommodate waiting on large numbers of customers
Ability to withstand temperature ranges from 32 to 95 degrees and various climatic conditions (i.e., humidity/wetness, dryness/sunlight) due to lack of temperature-controlled shops and location of outdoor carts
Ability to cooperate with fellow employees and accept frequent changes in work schedule and job assignments in order to facilitate the greatest effectiveness and efficiency in the work area
Able to perform other duties as assigned
Lifting and Carrying: Position may require occasional to frequent lifting of up to 50 lbs. utilizing company’s safety guidelines for safe lifting
Mobility: Position may require intermittent to prolonged sitting, standing and/or walking for duration of shift, up to 13 hours. Employees may also be required to travel to various areas on property which may include changes in terrain, stairs and uneven surfaces
Repetitive Movements: This position may require performing repetitive movements and tasks throughout the shift, including repeated use of hands, arms or other body parts as part of typical job functions
Environmental Conditions: This position requires the ability to perform work tasks in varying weather conditions to include extreme cold and heat. Employees may be required to work indoors and outdoors
Cognitive and Sensory Requirements: This position requires strong cognitive skills, including the ability to think critically, solve problems, process and retain information, have attention to detail and communicate effectively using approved methods

Nice To Haves

Prior cash handling experience preferred
Prior sales experience preferred

Responsibilities

Must have proficient knowledge of all products/services available for sale to our guests
Must be able to perform to standard Merchandise Selling Skills and guest interactions
Assists in the training and development of all new hires or hosts new to those locations
Operates cash register/POS system in an efficient manner not to impeded guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit
Ensures all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening. Host must also follow all policy and procedures relating to Inventory Control
Assists in the maintenance and daily operation of the shop by ensuring location cleanliness and display preparation functions are up to Dollywood standards
Represents Dollywood in a positive manner by being friendly and courteous to guests. Ensuring 100% satisfaction with their park experience
Accommodates to changes in work assignments and locations
Communicates to Immediate Supervisor current needs of product ordering, equipment, functional supplies, or any issues preventing host from meeting company expectations
Adheres to all Merchandise safety Guidelines. Reports any safety issue to their immediate supervisor immediately
Supports immediate supervisor with words, behavior and actions that are in alignment to attain locations budgeted Sales and Profit
Follows all Merchandise Operational Policies and Procedures effectively
Ensures they are up to date on all company and divisional communications through communication boards and binders
Supports and exhibits behaviors that are in alignment with our Company Vision, Mission and Core Values
Protects the privacy and security of guests and coworkers, including PCI compliance