Merchandise Supervisor (Huntington Bank Pavilion)

Live Nation Entertainment • Chicago, IL

1d • Onsite

About The Position

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. The Merchandise Supervisor position at Huntington Bank Pavilion leads a highly motivated team of merchandise specialists who inventory, distribute, and display each piece of artist merchandise with pride. Throughout the show, the Merchandise Supervisor monitors inventory levels and requests additional stock as required, all while motivating the team to quickly and carefully fulfill each guest’s order. After the show is over, the Merchandise Supervisor oversees the team as they reassemble and inventory the remaining merchandise. Once reconciliation is complete and the merchandise returned to the artist, the Merchandise Supervisor heads home, knowing the team successfully supported another show in merchandise operations.

Requirements

• Merchandise Supervisors must have refined communication and interpersonal skills
• Merchandise Supervisors are detail-oriented and highly organized
• Merchandise Supervisors are guest-centric and able to respond to requests and concerns in a professional manner
• Merchandise Supervisors must be team-driven and possess advanced leadership adeptness with the ability to train and mentor in a positive manner
• Merchandise Supervisors must have basic business proficiency with an understanding of the importance of forecasting and timely reporting
• Must be able to available for the entire concert day, with shifts as long as 15 hours (with breaks)
• Must be able to stand for long periods of time
• Must be able to lift up to a 50-pound box
• Must be able to work in outdoor environments in potentially extreme temperatures
• Must have a working understanding of touch-screen based systems
• Must be of legal working age in the state

Nice To Haves

• Event merchandising positions desirable
• Positions that leverage customer service or hospitality

Responsibilities

• Serve as a liaison amongst Artist/Tour Representative(s), Venue Management, and Merchandise Specialists team.
• Oversee team of Merchandise Specialists to ensure an exceptional merchandise purchasing experience for all guests and fans in Live Nation venues
• Act as a brand ambassador for Live Nation, its local sponsors, and the venue
• Develop Merchandise Specialist schedule based on event projections
• Oversee inventory count-in and count-out procedures
• Support successful sales operations at each event by training, mentoring, and motivating Merchandise Specialists team
• Ensure merchandise stands always remain clean and presentable and displays meet or exceed expectations
• Perform physical duties as required by the role, such as moving equipment or transferring merchandise between locations
• Complete all required reports in a timely manner, including pre-show, post-show, and payroll reports
• Communicate with Venue Management and Merchandise Management team
• Ensure team compliance with Live Nation policies and procedures, as well as health and safety regulations

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees