Merchandise Manager - Arizona Financial Theater

Live Nation Worldwide•Phoenix, AZ

1d•Onsite

About The Position

WHO ARE WE? Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually and more than 12,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 40,000 shows and 100+ festivals annually for nearly 4,000 artists in over 40 countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect over 1,000 brands with the 98 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com . Live Nation’s Concerts Division is where tours are born, artists come to life, and fans get to experience the rush of live music. From our dozens of owned/operated Amphitheaters to our Global Touring team, from Ticketing and Venue Operations to Marketing and Sales... we foster a fun and upbeat work culture with no shortage of opportunities. With perks ranging from free concert tickets to dog-friendly offices, to progressive benefits like student loan reimbursement and adoption/fertility support... it’s no wonder we are certified as a Great Place to Work organization and one of People Magazine’s “50 Companies that Care”. We want everyone to feel like they belong and can thrive in our community, so we strive to help you achieve your career and personal goals. Live music is our passion and where we find our common ground. There has never been a better time to join Live Nation. WHO ARE YOU? Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on ! THE JOB Job Title Merchandise Manager (part time) Job Description Are you someone who enjoys working in a fast-moving environment ? Do you enjoy live music ? D o you take pride in successfully leading a team to accomplish a common goal ? Then , the Live Nation Merchandise Manager position may be the right opportunity for you . The Merchandise Manager is the direct link between the artist’s representative(s) and the venue , overseeing the successful operation of all on-site artist/tour merchandise outlets. The Merchandise M anager establishes and leads a highly motivated team of merchandise s pecialists who inventory, distribut e , and display each piece of artist merchandise with pride . Throughout the show, the Merchandise Manager monitors inventory levels and requests additional stock as , all while motivating the team to quickly and carefully fulfill each guest’s order . After the show is over, the Merchandise Manager oversees the team as they r eassemble and inventory the remaining merchandise. The Merchandise Manager then settles with the artist representatives and completes settlement reports. Once reconciliation is complete and the merchandise returned to the a rtist, the Merchandise Manager head s home, knowing the team successfully supported another show in merchandise operations

Requirements

Merchandise Managers must have refined communication and interpersonal skills
Merchandise Managers are detail - oriented and highly organized
Merchandise Managers are guest-centric and able to respond to requests and concerns in a professional manner
Merchandise Managers must be team-driven and possess advanced leadership adeptness with the ability to train and mentor in a positive manner
Merchandise Managers must have basic business proficiency with an understanding of the importance of forecasting and timely reporting
Must be able to available for the entire concert day, with shifts as long as 15 hours (with breaks)
Must be able to stand for long periods of time
Must be able to lift up to a 50-pound box
Must be able to work in outdoor environments in potential ly extreme temperatures
Must have a working understanding of touch-screen based systems
Must be of legal working age in the state

Nice To Haves

Event merchandising positions desirable
Positions that leverage customer service or hospitality
Prior experience is not as important as the appropriate attitude and interpersonal skills

Responsibilities

Serve as a liaison amongst Artist/Tour Representative(s), Venue Management, and Merchandise Specialists team.
Oversee team of Merchandise Specialists to ensure an exceptional merchandise purchasing experience for all guests and fans in Live Nation venues
Act as a brand ambassador for Live Nation, its local sponsors, and the venue
Communicate with Artist/Tour Representative to advance product line for upcoming event(s)
Develop Merchandise Specialist schedule based on event projections
Oversee inventory count-in and count-out procedures
Support successful sales operations at each event by training, mentoring, and motivating Merchandise Specialists team
Ensure merchandise stands always remain clean and presentable and displays meet or exceed expectations
Perform physical duties as required by the role, such as moving equipment or transferring merchandise between locations
Complete all required reports in a timely manner , including pre-show, post-show, and payroll reports
Communicate with Venue Management and Regional Merchandise Management t eam
Ensure team compliance with Live Nation policies and procedures, as well as health and safety regulations