Venue Merchandise Manager at Credit Union 1 Amphitheatre- Tinley Park

Live Nation Entertainment•Tinley Park, IL

3d•$18 - $22•Onsite

About The Position

Are you someone who enjoys working in a fast-moving environment? Do you enjoy live music? Do you take pride in successfully leading a team to accomplish a common goal? Then, the Live Nation Merchandise Manager position may be the right opportunity for you. The Merchandise Manager is the direct link between the artist’s representative(s) and the venue, overseeing the successful operation of all on-site artist/tour merchandise outlets. The Merchandise Manager establishes and leads a highly motivated team of merchandise specialists who inventory, distribute, and display each piece of artist merchandise with pride. Throughout the show, the Merchandise Manager monitors inventory levels and requests additional stock as required, all while motivating the team to quickly and carefully fulfill each guest’s order. After the show is over, the Merchandise Manager oversees the team as they reassemble and inventory the remaining merchandise. The Merchandise Manager then settles with the artist representatives and completes settlement reports. Once reconciliation is complete and the merchandise returned to the artist, the Merchandise Manager heads home, knowing the team successfully supported another show in merchandise operations

Requirements

Merchandise Managers must have refined communication and interpersonal skills
Merchandise Managers are detail-oriented and highly organized
Merchandise Managers are guest-centric and able to respond to requests and concerns in a professional manner
Merchandise Managers must be team-driven and possess advanced leadership adeptness with the ability to train and mentor in a positive manner
Merchandise Managers must have basic business proficiency with an understanding of the importance of forecasting and timely reporting
Event merchandising positions desirable
Positions that leverage customer service or hospitality
Prior experience is not as important as the appropriate attitude and interpersonal skills
Must be able to available for the entire concert day, with shifts as long as 15 hours (with breaks)
Must be able to stand for long periods of time
Must be able to lift up to a 50-pound box
Must be able to work in outdoor environments in potentially extreme temperatures
Must have a working understanding of touch-screen based systems
Must be of legal working age in the state

Responsibilities

Serve as a liaison amongst Artist/Tour Representative(s), Venue Management, and Merchandise Specialists team.
Oversee team of Merchandise Specialists to ensure an exceptional merchandise purchasing experience for all guests and fans in Live Nation venues
Act as a brand ambassador for Live Nation, its local sponsors, and the venue
Communicate with Artist/Tour Representative to advance product line for upcoming event(s)
Develop Merchandise Specialist schedule based on event projections
Oversee inventory count-in and count-out procedures
Support successful sales operations at each event by training, mentoring, and motivating Merchandise Specialists team
Ensure merchandise stands always remain clean and presentable and displays meet or exceed expectations
Perform physical duties as required by the role, such as moving equipment or transferring merchandise between locations
Complete all required reports in a timely manner, including pre-show, post-show, and payroll reports
Communicate with Venue Management and Regional Merchandise Management team
Ensure team compliance with Live Nation policies and procedures, as well as health and safety regulations

Benefits

Recognized for seven years as a Great Place to Work® and named one of Fortune’s World’s Most Admired Companies, Live Nation Entertainment is the world’s leading live entertainment company comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship.
Our world-class teams specialize in all aspects of the live entertainment industry, from ground-breaking innovations in ticketing, global venue development and operations, concert promotion and production, sales and brand partnerships, and unparalleled artist management supported by professionals in all facets of corporate operations.
We believe in taking care of the countless employees helping artists bring live music to fans all around the world.
Our many unique benefit programs are designed to help our teams live life to the fullest including generous vacation, healthcare, retirement benefits, student loan repayment, tuition reimbursement, six months of paid caregiver leave for new parents including fostering and perks like Roadie Babies helping new parents care for their babies on work trips.
And of course, access to free live events through our exclusive employee ticketing program.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.

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