Merchandise Manager

Live Nation Entertainment • Shakopee, MN

1d • $20 - $25

About The Position

As a Merchandise Manager, you’ll be at the heart of the venue’s retail operations, driving sales and creating an exceptional fan experience. This role blends strategic planning with hands-on execution—overseeing inventory, maximizing merchandising space, and leading a dynamic team to ensure seamless operations during events. Beyond retail, you’ll play a key role in sustainability efforts, customer service excellence, and collaboration with venue leadership. With your expertise in retail management, leadership, and organization, you’ll ensure every event runs smoothly while making a lasting impact on both fans and the business.

Requirements

• Minimum 2 years of retail operations
• Excellent communication skills required
• Computer skills including Microsoft Office Suite, POS, and inventory management systems
• Leadership skills to keep store employees motivated and resolve conflicts
• Ability to work under pressure in a fast paced and multi-tasking environment
• Strong verbal and written communication skills
• Organize and prioritize work to meet deadlines
• Must be dependable and team orientated
• Must be willing to conduct oneself in accordance with Live Nation standards
• Deep understanding of retail administration, store systems, and tools
• Good analytical skills with budget, sales data, and expenses
• Strong business management knowledge with sales responsibility
• Must be able to lift up to 40 pounds using proper lifting techniques
• Passion for customer service
• Respect all employees and guests

Nice To Haves

• Bachelor's degree preferred

Responsibilities

• Execute seasonal business strategies and in-venue merchandising to support and maximize sales.
• Ensures all merchandise areas are safe, clean and orderly. Is also responsible for maximizing the space usage of all merchandise areas.
• Manages all equipment and inventory for the merchandise department.
• Show CARE by participating in the venue’s sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Interviews, selects, trains, supervises, counsels and disciplines merchandise staff for the efficient operation of the merchandise department.
• Organizes and conducts pre-shift meetings and communicates pertinent information to the employees.
• Schedules and directs staff in their work assignments.
• Regularly reviews and evaluates the department and recommends and implements new operational policies and procedures when necessary.
• Maintain and increase standards of customer service excellence.
• Work closely with venue leadership team to ensure successful execution during all events.
• Other duties as assigned by management.

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level