Summer 2026 Merchandise Internship - Dollywood Theme Park - Seasonal

All Career•Pigeon Forge, TN

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Merchandise Intern for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Merchandise Intern checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Merchandise Intern - Summer 2026 is responsible for various Merchandise locations across The Dollywood Company including but not limited to Dollywood Theme Park, Dollywood’s Splash Country, and Dollywood’s DreamMore Resort & Spa. This is to be done in a manner consistent with the mission, values, and operating philosophies of the Dollywood Company.

Requirements

Must be enrolled in a continuing education/college program
Basic Math skills
Understand basic calculator and cash register/POS system.
Comprehend instructions and retain information.
Must be 18 years of age.
Working knowledge of Excel, Word Perfect, Power Point, Outlook, PowerPoint, and Merchandise POS and inventory systems; experience with Pronto software is a plus.
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must adapt to changes easily
Must enjoy a fast-paced, dynamic environment
Must show appreciation to others
Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must reflect Dollywood’s core values through the lens of dignity and respect
Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Must have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Able to maintain good personal hygiene
Able to get along with other employees to work out problems and resolve conflicts
Able to comprehend instructions and retain information
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to be productive in a fast-paced, dynamic environment
Able to be flexible to handle frequent changes in priorities
Able to operate/drive a company vehicle with valid TN driver’s license
Able to add, subtract, multiply and divide with accuracy
Able to lift up to 50 lbs, with assistance
Able to communicate effectively using standard English grammar and punctuation
Able to tolerate temperatures of 0 to 140 degrees
Able to work outdoors
Finger dexterity great enough to allow clerk to handle money, carry small merchandise items, and operate cash register/POS system
Reading and writing skills great enough to allow clerk to comprehend and perform cash handling procedures and complete daily cash register reconciliation paperwork
Ability to analyze and remember information and make decisions in order to operate cash register efficiently and solve guests’ problems effectively (i.e., returns, refunds, and exchanges)
Ability to display salesmanship qualities and create a favorable impression with guests by smiling, making eye contact, maintaining good personal hygiene, and reporting in a clean costume
Ability to use color and depth perception in order to arrange displays and to locate merchandise
Ability to tolerate noise and stress to accommodate waiting on large numbers of customers
Ability to cooperate with fellow employees and accept frequent changes in work schedule and job assignments in order to facilitate the greatest effectiveness and efficiency in the work area
Able to communicate with customer (i.e., listening and speaking)
Able to perform other duties as assigned

Nice To Haves

Working knowledge of Excel, Word Perfect, Power Point, Outlook, PowerPoint, and Merchandise POS and inventory systems; experience with Pronto software is a plus.

Responsibilities

Must have proficient knowledge of all products/services available for sale to our guests
Must be able to perform to standard Merchandise Selling Skills and guest interactions
Assist in the training and development of all new hires or hosts new to those locations
Operate cash register/POS system in an efficient manner not to impeded guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit
Host must ensure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening. Host must also follow all policy and procedures relating to Inventory Control
Assist in the maintenance and daily operation of the shop by ensuring location cleanliness and display preparation functions are up to Dollywood standards
Assist in all aspects of warehouse logistics: ticketing, counting, communicating discrepancies, and assisting with deliveries
Assist in scheduling, developing and facilitating meetings, maintaining files, creating presentations and supportive paperwork, maintaining calendar, sorting and distributing mail, ordering office supplies, relaying messages and other communication and volunteering
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Accommodating changes in work assignments and locations
Communicate to Immediate Supervisor current needs of product ordering, equipment, functional supplies, or any issues preventing host from meeting company expectations
Adhere to all merchandise safety guidelines. Report any safety issues to their immediate supervisor immediately
Follow all Merchandise Operational Policies and Procedures effectively
Host ensures they are up to date on all company and divisional communications through communication boards and binders
Protect the privacy and security of guests and coworkers, including PCI compliance
Must create and maintain visual displays and presentations
Maintain accurate inventory at all times
Management reserves the right to change and/or add to these duties.