Merchandise Coordinator

Do it Best•Fort Wayne, IN

25d

About The Position

The Merchandise Coordinator to the Merchandise Division provides support and customer service, while functioning as a liaison between the Merchandise Manager, members and vendors. This position provides assistance on a variety of projects and includes daily interaction with members and vendors to gather information, expedite, and complete projects. Customer service is provided to members, vendors, and fellow staff by answering telephone and email inquiries.

Requirements

Minimum: High School graduate
Must be computer proficient, especially with Excel and Word
Minimum: Excellent verbal and written communication skills to enable effective, results-oriented communication via telephone and email
Above average customer service and problem solving skills
Excellent organizational skills
Ability to work on multiple projects by successfully prioritizing to meet deadlines
Ability to quickly ‘change gears’ to respond to changes in priorities
Proficiency with Google Workplace and Microsoft suite of products
Ability to use a computer keyboard to efficiently and accurately enter text and data

Nice To Haves

Desired: Post-high school education/training

Responsibilities

Provide support and customer service to members: Answer product questions, Assist members with ordering issues, Assist members with placing drop ship orders, Send requested materials such as product samples and consumer rebates, Coordinate relays, sample orders, and bin tag requests
Work with vendors: Gather product information and images, Coordinate market invitation process, Enter vendor information into vendor portal forms, support vendors using portal, Create and submit vendor debits/billings, Initiate and review bulletins and drop ship order forms
Expedite and complete projects
Gather content and use various tools to communicate to members and vendors: Managing updates in online catalogs, Enter program specials into VIMS/VMD, Submit department-specific communication pieces (Merchandising Update, department newsletters, etc.), Review, process, debit vendors for truck mail literature, Run queries to create spreadsheets, Create Buyer Messages at direction of MM/AMM, Create conversion charts/cross-references charts, Ban items at direction of MM/AMM
Provide inventory/RSC staff support: Product dispositions and Return Goods Authorizations (RGAs), Perform stock checks, Run and review department queries, analyze, highlight, bring excess inventory issues to the attention of MM., Investigate and resolve UPC, order multiple, and other item issues, Investigate and resolve product questions from DC staff
Provide promotions-related support: Gather, collect sales submittals, Product sample requests, Consumer rebate pad requests, Distribute and file sale confirmations, Track competitor ads/promotions
Provide market-related support: Sequence sheets and market invitations, Initiate market bulletins, Market totals, Collect and review drop ship order forms, Coordinate gathering of department market drop ship forms for placement on catalog pages, Review market bulletins, Review/follow-up on vendor information, Create/manage electronic tracking spreadsheet for market, Bill vendors for market-related activities
Provide product/catalog-related support: Product image requests, Cut and descriptions, Proof catalog pages, Assign SKU numbers
Provide accounting-related support: Process member and vendor debits and credits, Process check requests
Perform general support functions: Maintain various files, Perform entry on item maintenance mainframe screens, Order office supplies