Merchandise Associate

Legends Global•Scranton, PA

16h•Onsite

About The Position

The Merchandise Associate serves as a key part of the game-day team at PNC Field, providing fast, friendly, and accurate point-of-sale service for fans purchasing merchandise during RailRiders events. This role focuses on efficiently processing transactions, handling cash and electronic payments, maintaining a balanced register, and delivering excellent guest service in a lively, high-volume sports environment. Legends Global is a premier partner to the world's greatest live events, venues, and brands, offering fully integrated solutions. The company fosters a culture of respect, ambitious thinking, collaboration, and bold action, committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. PNC Field, home of the Scranton/Wilkes-Barre RailRiders, is a 10,000-seat professional baseball stadium that hosts baseball games and a range of other events throughout the year.

Requirements

Ability to perform each essential duty with energy and enthusiasm.
Strong customer service orientation with a cheerful outlook.
Excellent verbal and interpersonal communication skills.
Ability to remain calm and adaptable in fast-paced, dynamic, or stressful situations.
Strong attention to detail and ability to anticipate guest needs.
Ability to work independently and exercise sound judgment.
Flexibility to adjust to last-minute changes and operational needs.
Proficiency with computers and tablets; ability to learn new systems quickly.
Strong teamwork and collaboration skills.

Nice To Haves

Previous customer service or guest services experience.
Experience in live entertainment, sports, or hospitality settings.
Retail experience.
Bilingual skills (Spanish/English).

Responsibilities

Greet customers in a friendly, energetic, and professional manner.
Process high-volume transactions quickly and accurately using POS systems.
Present merchandise to increase sale with add on items.
Issue receipts, refunds, exchanges, or credits as needed.
Keep current on promotions and sales in store.
Provide guests with information about merchandise, promotions, or venue policies.
Maintain cleanliness and organization of cashier stations and surrounding areas.
Handle guest concerns or complaints promptly and professionally.
Assists with restocking, hanging, tagging, and general store upkeep.
Maintains store cleanliness, organization, and visual standards.
Support store lead and management with daily operational tasks.
Ensure compliance with stadium policies and guest safety regulations.
Work properly with team members and supervisors.
Follow company policies and procedures regarding sales, returns, and security.