Merchandise Associate- MLB Store

ASM Global

125d

About The Position

The Merchandise Associate - Part Time is responsible for consistently delivering an engaging and outstanding customer service experience by combining sales, product knowledge and skills training to meet and exceed customer expectations. As a Merchandise Associate at the MLB Store, you will play a key role in generating revenue through superior product knowledge, POS operations, loss prevention and adherence to all company policies and procedures.

Requirements

• Must be at least 18 years of age.
• High school diploma or equivalent; college degree preferred.
• Prior proven experience in a sports/fashion focused retail environment.
• Demonstrate an inspirational attitude that contributes to a positive team environment.
• Energetic, self-motivated, warm, and friendly personality.
• Ability to build and maintain effective working relationships with team members.
• Willingness and drive to exceed customer expectations.
• Maintain regular and consistent attendance and punctuality.
• Ability to perform basic math skills; ability to accurately count change and balance bank.
• Must be able to work and adapt quickly in a fast-paced and continuously changing environment.
• Ability to work independently or in a team during set up and to get tasks done quickly.
• Ability to walk and stand for extended periods of time; must be able to handle, feel and reach, climb, balance, stoop, kneel, crouch and operate a Brannock device.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and ability to adjust focus.
• Ability to lift and carry items weighing 10-30 pounds, occasionally 50 pounds.
• Must be flexible to work extended hours including late nights, weekends and holidays.
• Must be able to communicate effectively with colleagues, customers and management.

Responsibilities

• Meet and exceed customer expectations and boost sales by providing an energetic and positive environment for teammates and customers.
• Create an emotional connection with every customer by being a passionate and enthusiastic Legends / MLB Brand ambassador.
• Complete sales transactions efficiently and accurately while adhering to cash protection procedures.
• Use selling expertise to maximize opportunities at the POS to create add-on sales and build customer loyalty.
• Proactively seek and incorporate basic core and seasonal product knowledge into a unique service approach within assigned store zones.
• Collaborate productively and respectfully with team members to meet or exceed store goals.
• Maintain an appealing, easy-to-shop environment for customers by consistently executing visual merchandising and housekeeping standards.
• Handle returns and exchanges, using these transactions as an opportunity to reinforce and enhance the customer experience.
• Assist with deliveries and replenishing the sales floor to ensure product availability.
• Maximize sales opportunities by prioritizing merchandise flow to the sales floor.
• Report low stock levels, inventory discrepancies and customer product requests to management as needed.
• Minimize loss by actively maintaining sales floor awareness while serving customers.
• Comply with store policies and procedures to maintain a safe shopping and working environment.

Benefits

• Competitive salary, commensurate with experience.
• Generous benefits package that includes medical, dental, vision, life and disability insurance.
• Paid vacation.
• 401k plan.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED