Merchandise Administrator

Fanatics • Jacksonville, FL

9d • $20 - $22

About The Position

At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans , we embrace a Limitless Entrepreneurial Spirit , and we approach every challenge with a Determined and Relentless Mindset . If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team. ROLE OVERVIEW: As a Merchandise Admin supporting the Drop Ship program, you serve as a critical connection point between our internal teams and vendor partners. You’ll help bring products to life by managing item setup, ensuring data accuracy, and supporting day-to-day operations to keep the Drop Ship business running smoothly. This role combines administrative precision, partner service, and a fan-first mindset to deliver a great experience for both vendors and customers.

Requirements

• Detail-oriented mindset with strong organizational skills and a focus on accuracy in product and data management.
• Customer service approach to working with vendors—clear communicator, solution-oriented, and dependable.
• 1–3 years of experience in merchandising, eCommerce, retail operations, or administrative support roles
• Strong organizational skills with high attention to detail and accuracy
• Proficiency in Microsoft Excel and comfort working with product management or ERP systems (e.g., Oracle, SAP, PLM tools)
• Clear and professional written and verbal communication skills
• Ability to manage multiple tasks and deadlines in a fast-paced environment
• Problem-solving mindset with a service-first approach to vendor support
• High level of ownership and accountability for day-to-day execution

Nice To Haves

• Experience working with merchandising systems and familiarity with product lifecycle processes is a plus.
• Bachelor's degree in Business, Merchandising, or related field preferred but not required

Responsibilities

• Act as a primary contact for vendors participating in the Drop Ship program, supporting product setup and daily operations.
• Partner with vendors to prioritize new product introductions and manage item creation in internal systems, including product builds, work orders, and inventory flows.
• Maintain accurate product data—ensuring updates to UPCs, site descriptions, costs, and other attributes are completed on time.
• Track and report delivery status daily, sharing updates with vendors to ensure on-time performance and quick issue resolution.
• Lead weekly reporting and coordinate status meetings to keep vendors aligned and informed.
• Monitor customer feedback and flag negatively reviewed items, partnering with vendors to address concerns and improve the fan experience.
• Support special projects and assist the Drop Ship Manager in driving operational improvements.

Benefits

• We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment.
• Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future.
• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid time off and holidays
• Professional development opportunities
• Flexible work arrangements

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level