Mentor

DD & MH Provider of Oregon • Sandy, OR

18h

About The Position

Job Summary: Oregon Provider is seeking a professional, organized, and supportive Mentor to guide and support new Direct Support Professionals during onboarding and throughout their first 90 days and beyond. The Mentor plays a key role in training follow through, compliance oversight, documentation review, communication, and helping mentees succeed while maintaining agency standards, professional boundaries, and quality client support.

Requirements

• Strong understanding of professional boundaries and workplace expectations.
• Excellent communication and organizational skills.
• Ability to guide, coach, and support employees in a professional and accountable manner.
• Experience with documentation, compliance, scheduling review, and employee support preferred.
• Ability to respond appropriately to concerns and follow chain of communication.
• Comfortable using Zoom, BambooHR, scheduling systems, and team communication platforms.

Nice To Haves

• Leadership and mentoring ability
• Attention to detail
• Professional written and verbal communication
• Problem solving and follow through
• Ability to maintain confidentiality and agency standards
• Knowledge of Direct Support Professional services and compliance expectations

Responsibilities

• Provide weekly mentor meetings with assigned mentees during their first 90 days, then continue meetings biweekly or monthly based on need and progress.
• Meetings must be held by Zoom or in person, with Zoom meetings recorded using approved transcription methods.
• Review schedules, overtime and travel pay, Daily Progress Notes, ISP trainings, client concerns, employee concerns, medical updates, and whether Incident Reports or Vital Communication Reports are needed.
• Help identify training needs and communicate them to the appropriate team members.
• Support mentees in understanding expectations, documentation, compliance, and agency procedures.
• Document mentoring interactions in BambooHR notes and client logs.
• Report shift refusals immediately and ensure mentees are directed to the proper WhatsApp groups for communication.
• Participate in conduct and compliance meetings alongside leadership.
• Follow all reporting procedures related to incidents, client concerns, medical changes, and schedule updates.
• Assist new mentees with first day support, including arriving early, helping with clock in, and introducing them to the client.
• Attend weekly in person Mentor meetings with the Agency Director.

Benefits

• Comprehensive medical coverage including vision, chiropractic, acupuncture, and prescription benefits
• Delta Dental Insurance available for full time employees
• 401K retirement plan with up to 3.5% employer match
• Paid Time Off (PTO): Accrue up to 40 hours annually starting after 90 days

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed