Case Manager - Charlotte & Hendry Ctys

Big Brothers Big Sisters of the Sun Coast•Port Charlotte, FL

13d•$47,000 - $50,000

About The Position

The Mentor Manager plays a key role in developing, supporting, and sustaining successful mentoring matches between volunteer “Bigs” and youth “Littles.” You’ll serve as the primary contact for these relationships, ensuring each match thrives and makes a lasting impact. This role will travel either to Charlotte and or Hendry County daily. Travel will consist of 50-60% of the role.

Requirements

Bachelor’s degree in social or human services, education, or related field — or equivalent combination of education and experience (4+ years in a related field).
Strong interpersonal and communication skills; able to connect with diverse audiences.
Knowledge of youth development and mentoring best practices.
Highly organized, self-motivated, and community-minded.
Must reside in Charlotte or Hendry Counties to best serve assigned area.

Nice To Haves

Spanish fluency is a plus.

Responsibilities

Conduct interviews and assessments with volunteers, children, and families to facilitate new matches.
Maintain accurate and timely documentation for each match according to established protocols.
Communicate regularly with parents, children, mentors, teachers, and community partners.
Plan and coordinate events and activities for Bigs and Littles, in collaboration with other departments.
Provide volunteer training and ongoing support to ensure strong mentoring relationships.
Conduct follow-ups and annual reviews with all active matches.
Meet or exceed all performance metrics and goals for the Mentor Manager role.
Identify opportunities for outreach and recruitment of new volunteers and children.
Work occasional evenings and weekends to support interviews, match activities, and events.
Travel within Hendry and Charlotte Counties — dependable transportation is required.