Mental Health Unit Clerk

Baystate Health•Greenfield, MA

3d•$16 - $24

About The Position

Reports to the Unit Manager but daily activities are coordinated by the Unit Staff Nurse. Works with patient and family-focused care teams to ensure all business functions related to processing patient information, manages documentation, transcribes orders and organizes patient medical record and chart. Obtains patient test results and other information for records. Facilitates communication among staff, relaying messages/information. Acts as receptionist for visitors to unit. Orients patients and families to the unit, answering routine questions. This description covers the essential functions of the position. Incumbent is expected to perform other similar and related duties as assigned. Management has the right to change or add to the job responsibilities at any time.

Requirements

High School Diploma or GED/HiSet
Basic computer skills (Outlook, Word, Teams, etc.)
Managing multiple competing requests
Maintaining accurate patient information

Nice To Haves

1-2 years of clerical/administrative experience (preferred)
Behavioral Health experience (preferred)

Responsibilities

Functions as a reception for the unit and facilitates the collection/dissemination of information.
Enters orders into PCIS and/or transcribes written orders. Relays STAT orders to appropriate RN immediately. Accurately utilizes downtime forms and procedures.
Initiates, maintains and completes hospital records and logs. Maintains chart in proper sequence and stamps pages with patient's name on all records. Prepares medical record prior to patient transfer, copies medical records.
Prepares discharge record and assures five elements of the MD note are present: MD signature, condition on discharge, discharge instructions, disposition and diagnosis. Sends complete discharge record to medical records, by the end of shift. Assures information is entered into the appropriate discharge screens to ensure validity of log information.
Maintains accurate and timely communications within unit. Answers telephone consistently in courteous manner with proper identification.
Answers intercom and relays messages promptly and consistently to team members. Responds to routine inquiries knowledgeably and/or refers them to appropriate person.
Sorts, distributes and files department incoming mail and incoming computer generated information.
Inventories, maintains and charges supplies. Initiates requisitions as requested accurately and in a timely fashion. Stores supplies within 24 hours of receipt in designated areas. Records or submits charges and/or credits for patient supplies as needed.
Is knowledgeable of and initiates emergency procedures. Mobilizes Code team when needed through immediate telephone contact as evidenced by observation and feedback.
Establishes and maintains collaborative relationships with members of health care team. Assists team members with patient care activities. Provides feedback to coworkers to promote effective team relationships. Communicates an attitude of positive customer focused interactions at all times.

Benefits

Excellent Compensation
High-quality, low-cost medical, dental and vision insurance
Generous PTO – up to 25 days in the first year, with scheduled earned increases
Continuing education support and reimbursement
First Time Home Buyers Financial Packages
Farm Share Memberships
403b retirement company match & annual company contribution increase based on years of service
Free money coach advice from a certified professional
Wellbeing programs that include but are not limited to mental, physical, and financial health
Adoption assistance
Pet, home, auto and personal insurance
Life insurance
Wellbeing programs that include but are not limited to mental, physical, and financial health
Work-life integration
Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!