Mental Health Tech-- PT (50067)

WESTCARE INC•Key West, FL

1d•$18 - $19

About The Position

The Advocate provides support for medical services by assisting with treatment plans; treatment plan reviews; patient assistance programs; IDP, outcomes; authorization overrides; follow-ups, State paperwork and referrals. Conducts face-to-face visits; handles medical service related telephone calls with individuals receiving medical outpatient mental health services. Perform other duties as assigned.

Requirements

Certifications/Licensures: Not applicable
High School Diploma or equivalence issued by a state department of education is required
One (1) year of experience working in medical office is required.
Maintains confidential files and records
Working knowledge of behavioral health terminology
Medical Terminology and understanding, written and verbal communication skills and administrative and clerical skills.
Ability to react appropriately in a Medical/Psychiatric emergency.
Ability to demonstrate empathy and compassion for consumer during Med/Psych crisis
Ability to comply with all statutory requirements and professional/ethical responsibilities concerning confidentiality.
Ability to demonstrate respect in all dealings with consumers.
Takes time to make sure that consumers understand communications.
Deals with other staff in a respectful and collegial fashion.
Ability to seek direction from Supervisor when appropriate.
Knowledge of WestCare Mission, goals and values
Knowledge of Incident Reporting
Knowledge of HIPAA, Professional Ethics, Consumer Rights and Confidentiality
Familiarity with WestCare services and programs
Understanding of issues related to cultural identity, ethnic background, age, developmental level, gender and sexual orientation in prevention, intervention and treatment.
Demonstrates ability to work effectively with culturally diverse staff and consumers
Demonstrates respect for an individual’s cultural and ethnic values when interacting with them
Articulates a working definition of trauma
Understands the impact of trauma
Understands re-traumatization
Demonstrates a high degree of dependability.
Maintains a good attendance record.
Observes working hours
Shows flexibility and is responsive to requests from supervisor
Works independently with minimal supervision
Exhibits characteristics of good workmanship, and integrity on the job
Work time is always productive
Demonstrates ability to establish and maintain effective working relationships with consumers, co-workers, external partners, and regulatory agencies
Is courteous to consumers, staff, and all others.
Demonstrates tact at the appropriate time.
Cooperates with others both within and outside WestCare.
Works well with supervisor; accepts direction and supervision
Maintains a positive attitude toward work
Ensures and maintains a safe working environment.
Work area is clean and orderly.
Verbalizes, understands and adheres to agency safety procedures.
Demonstrates appropriate use of Unusual Incident Reports, in accordance with the Center’s reporting procedures
Presents a positive personal image
Dresses and maintains a professional demeanor
Excellent communication skills
Ability to exercise good judgment and discretion
Ability to work well in a team environment
Adherence to the highest standard of ethical conduct, especially to standards governing confidentiality
CPR Certification, First Aid Certification and an annual Tuberculosis test.

Nice To Haves

Graduation from an accredited four-year college with a degree in Addiction Counseling, Criminal Justice, Social Work, Psychology or related social science field is preferred
Six (6) months of experience working in a Mental Health/Substance Abuse agency is preferred
Bilingual is preferred

Responsibilities

Coordinate with doctor and participates in medical treatment planning and reviews; consults with each patient concerning attainment of treatment plan goals and objectives.
Order medications as requested by medical staff/doctor
Maintains medication inventory
Records/maintains medication samples and IDP
Complete required state and intake paperwork
Back up front office/reception.
Assist with scheduling appointments, super bills/payments, answering phones.
Complete and comply with Request for records
Responsible for maintaining the patient's chart in compliance with State, CARF, Medicaid, and other rules and standards.
Attend and participate in training activities, staff meetings, and supervisory sessions.
Participate in Quality Improvement activities and committee assignments as requested.
Ability to communicate appropriately and effectively with members of a multidisciplinary team.
Ability to organize, interpret and communicate data in a comprehensive and effective manner.
Knowledge and understanding of Medicaid, CARF and Department of Children and Families rules and regulations.
Ability to communicate information effectively in both oral and written formats.
Ensure that if a psychiatric evaluation is being billed on a SAL that there is a note on the psychiatric evaluation
Assists in taking vitals of patients.
Assists in prepping patient for appointment
Assists psychiatrist as needed.
Participate in case conference
Completes all orientation and mandated training activities, including E-Learning Courses, within required timeframes, and in accordance with the criteria established for this position.
Embrace and embody the mission, vision, guiding principles, clinical vision and goals of WestCare Foundation
Perform any other duties as assigned.