Mental Health Specialist II / 988 BUC (Full Time)
About The Position
Rutgers, The State University of New Jersey, is seeking a Mental Health Specialist II (Full Time) for the 988 Lifeline Services within University Behavioral Healthcare. Performs functions in support of the Unit's mission providing streamlined, prompt, and "customer friendly" services to clients of the 988 Lifeline Services. Receives telephone, chat and/or text requests for service, undertakes assessment of the service need of the client and responds by offering support and appropriate referrals or disposition. Demonstrates competency in recognizing the unique needs of clients and applying relevant assessment and support skills with regard to a wide range of issues.
Requirements
- Four (4) years of full-time paid experience in an appropriate mental health or human service field or a Bachelor's Degree in a relevant mental health or human service field.
Responsibilities
- Models for clients' good communication skills, recovery-oriented living skills, effective coping skills, and self help strategies as observed by supervisor and as indicated by feedback from clients and team members.
- Promptly accepts service requests, responds to incoming calls, chats and/or texts within prescribed timeframe, as observed by supervisor.
- Maintains comprehensive and up-to-date knowledge of resources and programs used by the Center and Unit in order to provide guidance to clients and make appropriate referrals, as observed by supervisor.
- Performs assessment and makes appropriate disposition as indicated by feedback from receiving program/referral; client satisfaction supervised observations, or other provider.
- Collaborates effectively with other staff members and referral sources for disposition, as indicated by supervisory observation.
- Documents all client contact information in accordance with departmental protocols and accurately and appropriately inputs data in unit's informational system, as observed by supervisor.
Benefits
- Medical, prescription drug, and dental coverage
- Paid vacation, holidays, and various leave programs
- Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
- Employee and dependent educational benefits (when applicable)
- Life insurance coverage
- Employee discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Educational Services
Number of Employees
5,001-10,000 employees
