Mental Health Specialist II

Rutgers University • Piscataway, NJ

1d

About The Position

Rutgers The State University is seeking a Mental Health Specialist II in the Managed Care Services of Rutgers University Behavioral Healthcare. The Mental Health Specialist II performs functions in support of the Unit’s mission providing person centered, culturally competent, and “consumer friendly” services to individuals who contact the Call Center. Receives requests for service, undertakes review of the service need of the caller or consumer, and responds by offering support and appropriate referrals and disposition. Among the key duties of this position are the following: As part of the Call Center team, interacts with the supervisor regarding duties and assignments for each shift. Provides assistance to Mental Health Specialists III , as needed, and under the direction of the supervisor. Develops a schedule for follow up calls. Provides “customer friendly” services, taking initiative in engaging individuals served in an empathic and concerned manner. Promptly responds to all service requests. Overview Rutgers University Behavioral Health Care ( UBHC ), established in 1971, offers a full continuum of evidence based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC’s 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education. UBHC , one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include: inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school. Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers. In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year.

Nice To Haves

• Previous training and/or experience working with substance use disorders preferred.

Responsibilities

• Performs functions in support of the Unit’s mission providing person centered, culturally competent, and “consumer friendly” services to individuals who contact the Call Center.
• Receives requests for service, undertakes review of the service need of the caller or consumer, and responds by offering support and appropriate referrals and disposition.
• As part of the Call Center team, interacts with the supervisor regarding duties and assignments for each shift.
• Provides assistance to Mental Health Specialists III , as needed, and under the direction of the supervisor.
• Develops a schedule for follow up calls.
• Provides “customer friendly” services, taking initiative in engaging individuals served in an empathic and concerned manner.
• Promptly responds to all service requests.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed