Mental Health Receptionist

The Lorenz Clinic•Prior Lake, MN

4d•$19

About The Position

About Lorenz Clinic At Lorenz Clinic, we believe mental health care begins the moment someone walks through the door. Our mission is to provide relational, systemic, and developmentally informed care—and that starts with the way we greet and support our clients and their families. As a receptionist, you are not “just at the front desk.” You are the anchor of the clinic site. This is a full-time, hourly position ideal for someone who thrives in a steady support role and wants to contribute to meaningful work—without needing to overextend. We don’t oversell the role—but we do know how important it is. Position Summary The Mental Health Receptionist serves as the primary point of contact for patients, families, and clinical staff at one of our outpatient locations. The position is administrative in nature, but its impact is relational: how well this role is performed affects the entire tone and flow of the clinic. You’ll be responsible for front desk coverage, scheduling, billing support, communication, and maintaining a welcoming physical environment.

Requirements

High School Diploma or GED required
Minimum 1 year of experience in medical or mental health reception or administrative support
Clean criminal background check (as required by law)
Strong interpersonal boundaries and emotional maturity
Comfort interacting with individuals in distress
Excellent verbal and written communication skills
Reliable and self-directed; able to manage tasks without constant supervision
Trustworthy with confidential and sensitive information
Committed to social justice and client dignity
Willingness to learn and uphold HIPAA standards and clinic policies

Nice To Haves

Bachelor's degree in psychology, social work, business, or related field preferred

Responsibilities

Administrative & Operational Prepare, organize, and maintain patient paperwork
Copy, fax, and file documents as needed
Maintain office supply inventory and place orders
Keep reception and lobby areas clean, organized, and welcoming
Monitor vendor services (e.g., water delivery, shredding service)
Process and distribute incoming/outgoing mail and faxes
Take and process credit card payments
Score and file outcome measures in compliance with Department of Health protocols
Maintain familiarity with health plan networks and basic insurance requirements
Patient Coordination Answer general and new patient phone calls
Schedule new and existing patients using the EHR system
Manage patient check-ins and notify clinicians of arrivals
Handle confidential information with discretion
Make collections calls for delinquent accounts
Offer refreshments to clients when appropriate
Respond calmly and supportively to client needs in a fast-paced setting
Staff & Site Support Triage basic staff questions about clinic procedures
Assist in onboarding tasks for new hires, as assigned
Support special projects such as preparing new clinic spaces (e.g., deliveries, marketing materials)
Use personal vehicle for occasional site errands (mileage reimbursed)
Attend occasional team meetings or trainings outside regular hours or site
Collaborate with other receptionists to provide coverage across locations if needed
Report site repair needs and contribute to continuous process improvement