Communication Skills Ability to respond appropriately to customer/co-worker Interaction with a wide variety of people Maintain confidential information Ability to communicate only the facts to recipients or to decline to reveal information Ability to project a professional, friendly, helpful demeanor
Computer Skills Basic computer knowledge: Uses word processing, spreadsheet, e-mail application, and web browser. Comfortable within a Windows OS and learning new applications.
Responsibilities
ENSURES PATIENTS RECEIVE COMPREHENSIVE SERVICES: Assists the interdisciplinary treatment team in patient assessments and the development of goal directed treatment.
Obtains pertinent information from referral sources seeking patient admission; assists in facilitating admissions
Completes admission assessments (except for nursing components)
Ensures compliance with legal components of admissions (voluntary/involuntary admissions, patients’ rights, obtaining releases of information, 5-day request for release)
Maintains sound knowledge base of advanced directives
Administers/scores assessment scales per protocol
Participates in interdisciplinary clinical staffing or ensures pertinent information is provided to team
Develops, reviews, and revises plan of care on assigned patients
Completes required documentation as appropriate including assessment scales
Addresses the patient's strengths, impairments and interventions identified in the plan of care to achieve expected patient outcomes.
THERAPEUTIC ENVIRONMENT AND SAFETY FOCUS: Assists in the creation and maintenance of a therapeutic milieu so that the unit is a safe, caring, nurturing, healing, and educative environment.
Sets behavioral limits on patients according to unit policies, individual plan of care and behavior modification plans
De-escalates patients utilizing CPI techniques
Participates in application of seclusion/restraints when appropriate; provides monitoring of patients in such situation; completes appropriate documentation, including restriction of rights forms
Provides supportive care to patients and families.
Conducts safety rounds
Assists patients in conflict resolution
Role models stress management
Ensures patient safety of unit by following policies/procedures and adhering to unit protocols and national patient safety goals
THERAPEUTIC GROUPS AND INDIVIDUAL THERAPIES: Provides group and individual therapies for all patients as assigned in order to provide comprehensive, quality treatment.
Facilitates educational sessions, structured groups and psychoeducational groups in accordance with the patient's plan of care
Utilizes a variety of therapeutic models as appropriate to the clinical situation, but primarily has a brief therapy/cognitive behavioral therapy focus
Ensures the milieu maintains a therapeutic environment
Incorporates Recovery principles in all therapeutic interventions
Documents interventions in a succinct and goal directed manner using DAR format
Recognizes and reports abuse/neglect situations as required by law
Provides support, sets limits, and/or facilitates learning from the situation when providing situational 1:1 intervention
Adheres to group rules and scheduled groups start and end on time.
Follows group content outlines in group manual and individualizes groups to needs of current patient population
Engages patients to participate of all patients as appropriate in community meetings
Interacts with parents/significant others to answer programming questions, patient progress, etc.
PERFORMANCE IMPROVEMENT FOCUS: Assists in Performance Improvement activities on unit.
Actively promotes and achieves customer satisfaction (patient, family, departments and physicians)
Generates ideas for improving processes, treatment, and patient care
Participates in Root Cause Analyses and assists in development of action plans and implementation of action plans
Serves on unit-based and hospital-based committees
Precepts new employees
Follows through on assignments generated by Program Manager or unit committees
Volunteers for assignments which are designed to affect needed changes.