Menlo Park SRV Program Manager

Cultivate Initiatives-posted 1 day ago
$67,000 - $72,000/Yr
Full-time • Manager
Onsite • Portland, OR
11-50 employees
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We are a group of people who work alongside those on the margins to empower individuals and communities through an inclusive range of initiatives and support. We build communities from the inside out through workforce development, housing and homemaking, and supportive sheltering. You’re the heartbeat of a program offering safety, stability, and dignity to individuals who’ve spent too long surviving on the streets. When the shelter runs well, neighbors get breathing room to heal, reconnect, and rebuild—thanks in large part to your leadership and the team you support. The Program Manager oversees the daily operations 24/7 of Menlo Park Safe Rest Village shelter. The program is designed to support individuals experiencing homelessness, many of whom are navigating substance use disorders, long-term instability, and trauma. This role leads all program operations, supervises staff, ensures a safe and supportive environment for neighbors, and upholds the organization’s commitment to low-barrier, trauma-informed, and culturally responsive services.

  • Manage daily shelter operations, ensuring continuous 24/7 coverage and smooth coordination across shifts.
  • Develop and implement policies, procedures, and workflows that align with best practices in shelter management and harm reduction with the shelter Director.
  • Maintain adherence to safety protocols, emergency procedures, and regulatory requirements.
  • Oversee intake, orientation, and separation processes for neighbors in partnership with outreach and housing specialist teams.
  • Monitor utilization, capacity, incident reports, and operational metrics; prepare reports for leadership and funders as needed.
  • Hire, train, schedule, and supervise shelter staff, including shift leads, shelter coordinators, peer support specialists, and on-call staff.
  • Provide coaching and performance management, evaluation, that prioritizes professional growth and accountability.
  • Lead regular team meetings and ensure strong communication across 24-hour operations.
  • Foster a culture of compassion, consistency, and trauma-informed engagement. Promote a team environment where villagers’ needs and success are paramount.
  • Ensure the shelter environment is safe, welcoming, dignified, and responsive to complex needs.
  • Model and reinforce harm-reduction practices, de-escalation strategies, and client-centered approaches.
  • Collaborate with case managers and community partners to support neighbors’ stability, recovery goals, and successful transitions to permanent housing.
  • Respond to escalated situations and support staff in crisis response and problem-solving.
  • Build and maintain strong working relationships with outreach teams, behavioral health providers, first responders, and service agencies.
  • Represent the shelter in community meetings, collaborative initiatives, and partnership settings.
  • Ensure alignment with contracts, expectations, and collaborative goals with municipal or county partners.
  • Oversee data collection, documentation, and HMIS/Apricot compliance.
  • Manage program expenses, and resource allocation.
  • Ensure the facility is maintained, stocked, and operational, coordinating with vendors and maintenance providers and requests.
  • Support grant reporting and program evaluation activities.
  • 3–5 years of experience in homeless services, shelter operations, behavioral health, or related fields.
  • 2+ years of staff supervision experience in a 24/7 or high-needs environment.
  • Demonstrated ability to work with individuals experiencing homelessness, substance use disorders, and trauma.
  • Knowledge of harm reduction, trauma-informed care, and crisis intervention.
  • Strong communication, leadership, de-escalation and problem-solving skills.
  • Ability to work evenings, weekends, or respond to emergencies as needed.
  • Demonstrated ability to prepare reports and proposals, and to present such reports and proposals both verbally and in writing.
  • Demonstrated ability to meet contractual obligations.
  • Excellent computer skills. Demonstrated ability to use word processing, database, calendar, spreadsheet, e-mail, and Internet programs.
  • Demonstrated excellent time management skills
  • Must be able to provide proof of COVID-19 vaccination or religious exemption
  • Work requires the ability to safely operate a motor vehicle and must be able to provide proof of a valid Driver’s License
  • Bachelor’s degree in Social Work, Human Services, Public Administration, or related field (or equivalent lived/professional experience).
  • Familiarity with HMIS, shelter management systems, and program compliance requirements.
  • Experience working with culturally diverse and marginalized communities.
  • Comprehensive benefits package: vacation and sick time, 11 paid holidays, health, dental, retirement plans and LTD.
  • Opportunity to make a meaningful impact by contributing to the success of a non-profit organization.
  • Collaborative and inclusive work environment that values diversity and professional growth.
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