Men's Services Leader

ATLANTA MISSION•Atlanta, GA

2d•$60,000 - $70,000•Onsite

About The Position

The Make Progress Leader provides strategic leadership, operational oversight, and team development for a core component of Atlanta Mission’s long-term transformation programming at The Shepherd’s Inn. This role is ideal for an experienced people manager and program leader who thrives in building strong teams, managing performance, and ensuring programs run with excellence, consistency, and measurable impact. This leader is responsible for overseeing staff, managing program execution, strengthening systems and processes, and ensuring clients progress effectively through individualized service plans in a Christ-centered residential environment.

Requirements

Minimum 3 years of professional experience, with at least 2 years in a leadership or supervisory role
Demonstrated success in managing employee performance, leading teams, and driving programmatic results
Experience overseeing programs, operations, or service delivery in human services, nonprofit, residential, or mission-driven environments
Strong operational mindset, including experience with budgets, workflows, and navigating ambiguity while meeting objectives
Proficiency in database systems and program management software
Understanding of interdisciplinary services, including counseling, social work, vocational, or case management supports
Proven ability to identify, innovate, and implement best-practice techniques and interventions
Excellent communication skills with the ability to influence, engage, and align teams (written, verbal, and presentations)
Strong relational skills with the ability to lead and connect with individuals from diverse backgrounds and life experiences

Responsibilities

Program & Operational Leadership
Develop, manage, and continuously improve programs, services, and daily operations to ensure alignment with Atlanta Mission’s transformation model and organizational goals
Provide clear vision, structure, and direction for program execution while maintaining flexibility in a dynamic residential environment
Manage program schedules, services, and interventions to ensure efficiency, consistency, and effective client progression
Ensure curriculum, interventions, and service delivery models are aligned, implemented with fidelity, and evaluated regularly
Identify, assess, and implement best practices to improve outcomes, effectiveness, and client experience
Produce and analyze reports related to program performance, client progress, and service delivery throughout the client lifecycle
Team Leadership & Performance Management
Recruit, hire, onboard, coach, and evaluate team members with diverse skill sets across clinical and non-clinical disciplines
Set clear performance expectations and hold staff accountable through regular feedback, goal setting, and performance evaluations
Foster a highly engaged, mission-aligned team culture focused on collaboration, professionalism, and excellence
Facilitate team meetings, trainings, and interdepartmental collaboration to ensure clarity of roles, precision of processes, and consistency of services
Support staff development and succession planning through coaching and skill-building opportunities
Collaboration & Organizational Partnership
Collaborate with internal departments and campus leadership to enhance operational support, service integration, and overall client experience
Participate in organizational and program design efforts to assess strengths, identify gaps, and implement improvements
Ensure smooth internal communication with stakeholders to support effective execution of policies, procedures, and initiatives
Client Progress & Safety Oversight
Oversee systems that track and monitor client progress against personalized service plans
Ensure appropriate documentation, data integrity, and use of database systems to support reporting and decision-making
Provide leadership presence on campus during emergencies or critical decision-making situations, prioritizing safety and securit