Men's Locker Room Supervisor

East Bank Club • Chicago, IL

12d

About The Position

The Men’s Locker Room Supervisor leads by example to create an elegant, relaxing, and memorable experience for members and guests. This role fosters the Club’s culture through leadership, integrity, creativity, and hospitality, supporting Managers in maintaining operational excellence, cleanliness, and team development. Success requires hands-on leadership, clear communication, and a commitment to Forbes-level service standards, ensuring the locker room reflects the Club’s dedication to comfort, care, and world-class service.

Requirements

• Minimum 2 years of supervisory experience, preferably in a luxury hospitality, wellness, or upscale service environment.
• Demonstrated leadership ability with a positive, team-oriented approach.
• Strong strategic thinking and problem-solving skills; able to analyze and address issues quickly and effectively.
• Excellent organizational, written, and verbal communication skills.
• Proficient in Microsoft Office Suite and point-of-sale systems.
• Ability to multitask, manage multiple priorities, and perform well under pressure in a fast-paced, service-driven setting.
• Ability to stand for extended periods and lift up to 25 pounds.
• Frequent reaching, grasping, and use of hands, wrists, and arms.
• Occasional stooping, kneeling, crouching, or ladder use for stocking needs.
• Comfortable working around cleaning agents and light fragrances used in the locker room and spa.

Nice To Haves

• Experience leading teams of 6 or more employees.
• Proven success in training and developing high-performing teams.
• Background in luxury hospitality, wellness, or club operations.

Responsibilities

• Lead by example with a professional, gracious, and service-oriented presence.
• Ensure staff consistently delivers the Club’s hospitality standards and embodies our core values.
• Handle member interactions and service recovery with professionalism and urgency.
• Foster a positive, inclusive, and motivated team culture, while demonstrating reliability, integrity and a strong work ethic that inspires others.
• Supervise, coach, and train staff to achieve consistent Forbes-level service.
• Support scheduling, manage daily staffing needs, and control overtime.
• Conduct on-the-floor training to reinforce best practices and high standards.
• Communicate and enforce policies, ensuring alignment with Club procedures.
• Provide timely feedback to management on performance issues or areas of opportunity.
• Assign and monitor special projects and daily tasks with clear expectations and deadlines.
• Maintain locker areas to the highest standards of cleanliness and functionality.
• Support locker sales, audits, billing accuracy, and recordkeeping.
• Identify and recommend process improvements.
• Maintain retail and complimentary product inventory; ensure displays are clean, stocked, and refreshed monthly.
• Educate staff on all locker room retail offerings and spa services.
• Collaborate with Spa and Locker Room management for product training and implementation.
• Contribute creative ideas to enhance the member experience.
• Conduct daily walkthroughs to ensure cleanliness, safety, and presentation meet Club standards.
• Train attendants in proper housekeeping procedures, safety, and environmental awareness.
• Ensure completion and accuracy of daily floor checklists.
• Oversee lost and found procedures and coordinate timely delivery for management office documentation.
• Communicate effectively with other supervisors and managers for seamless shift transitions.
• Support Spa scheduling or administrative needs as requested.
• Utilize point-of-sale and related systems accurately and efficiently.
• Contribute to departmental reports, audits, and goal achievement.
• Other tasks as assigned by the Operations Manager/MLR Manager, COO, or Senior Leader.

Benefits

• Paid Time Off
• 401(k) with company match up to 3%
• Value Sharing (Profit sharing)
• Holiday Bonus
• Paid Parental Leave
• Comprehensive health, vision, and dental insurance
• HSA and FSA enrollment options
• Short- & Long-Term Disability options
• Life Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverage
• Long-Term Care options: Coverage up to 50% of annual income
• Accident and Critical Illness Insurance
• EAP (Employee Assistance Program)
• Pet Insurance through MetLife
• Free workout privileges
• Employee discounts in the Pro Shop, Spa & Salon services and in the Market
• Parking and transit benefits (pre-tax deduction)
• Access to Tickets at Work discounts
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees