Memphis Veterinary Specialists - Client Service Supervisor

PetVet Care Centers • Memphis, TN

79d • $18 - $24

About The Position

Memphis Veterinary Specialists & Emergency is currently seeking a Client Service Supervisor to join their team! The role involves supervising receptionists, including hiring, firing, and evaluating performance, reviewing time reporting, enforcing company policies, and communicating new practices and policies regarding reception duties. The supervisor will also schedule receptionists according to staffing needs and serve as a receptionist as needed. Additionally, the position requires receiving client complaints and concerns regarding reception, escalating issues to the Hospital Manager as necessary. The supervisor will maintain specialist scheduling information, count cash and balance daily transactions, process refunds, returns, and credits, and organize payment plans and held checks. Responsibilities also include bi-monthly billing statements and collections, end-of-month closing reports, and serving as a back-up to the Hospital Manager for maintenance or building issue resolution.

Requirements

• High School diploma or equivalent.
• Minimum 1 year customer service experience.
• At least 1 year veterinary medical receptionist experience preferred.
• Familiarity with veterinary environment, terminology, and protocols.
• Ability to work in a team environment.
• Strong customer service skills.
• Ability to handle multiple tasks and priorities.
• Experience with multi-line telephone systems.
• Strong organization skills and attention to detail.
• Verbal and written communication skills.
• Supervisory and staff scheduling skills.
• Basic math skills.
• Ability to properly handle and account for cash and client payments.
• Good interpersonal skills.

Responsibilities

• Supervise receptionists, including hiring, firing, and evaluating performance.
• Review time reporting and enforce company policies.
• Communicate new practices and policies regarding reception duties.
• Schedule receptionists according to staffing needs.
• Serve as a receptionist as needed.
• Receive client complaints and concerns regarding reception.
• Maintain specialist scheduling information and changes.
• Count cash and balance daily transactions.
• Process refunds, returns, and credits as needed.
• Organize and process all payment plans and held checks.
• Prepare bi-monthly billing statements and collections.
• Complete end-of-month closing reports.
• Serve as back-up to Hospital Manager for maintenance or building issue resolution.
• Perform other duties as assigned by Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED