Membership Team Representative - 2 Year

Deseret Mutual Benefit Administrators • Salt Lake City, UT

2d • Hybrid

About The Position

DMBA (Deseret Mutual Benefit Administrators) is a non-profit organization that administers benefits for companies who are owned or affiliated with The Church of Jesus Christ of Latter-day Saints. Join our Missionary Medical team as a Membership Team Representative. In this temporary, 2 year full-time position, you'll coordinate enrollment and maintain insurance and HIPAA information for all Missionary Medical plans. You'll resolve membership-related issues by phone and email, collaborating with internal teams and external partners to deliver excellent service. Manage enrollment, insurance, and HIPAA-related needs for all plans using internal systems and reports (e.g., K2 Workflow, App Express Menu, Cypress, SIR tasks). Respond to member inquiries by phone and email regarding enrollment, insurance, and HIPAA needs. Provide clear, timely, and professional communication. Participate in team and department meetings; provide backup for department phone queues as needed.

Requirements

• Training for competency in Amisys, Workflow, Appian, and Church systems (CDOL, RecEntry, Missionary Inquiry).
• Customer service expertise for all plans.
• Previous experience with health insurance plans/products in Missionary Medical, including Amisys transactions.
• Strong collaboration and communication skills.
• Experience with Medicare enrollment for senior missionaries.
• Exceptional follow-through, self-motivation, and accountability.
• Research and resolve customer service and enrollment issues using technology and creative solutions.
• Apply strong quantitative and problem-solving skills.

Responsibilities

• Coordinate enrollment and maintain insurance and HIPAA information for all Missionary Medical plans.
• Resolve membership-related issues by phone and email, collaborating with internal teams and external partners to deliver excellent service.
• Manage enrollment, insurance, and HIPAA-related needs for all plans using internal systems and reports (e.g., K2 Workflow, App Express Menu, Cypress, SIR tasks).
• Respond to member inquiries by phone and email regarding enrollment, insurance, and HIPAA needs.
• Provide clear, timely, and professional communication.
• Participate in team and department meetings; provide backup for department phone queues as needed.

Benefits

• Competitive pay
• Rich medical, vision, and dental benefits with low premiums - one of the top health plans in Utah
• Robust retirement planning: 401(k) company match, 8% Employer Discretionary Retirement Contribution (free money for retirement), life insurance, and onsite financial planners at no cost
• Generous paid leave plan starting day one, your birthday off, additional sick leave, and 12 paid holidays
• Award-winning wellness program with health coaching, ability to earn 3 extra days off annually, fun activities, and an onsite gym
• Tuition reimbursement
• Career development through company-sponsored programs and over 5,000 on-demand online training courses
• Hybrid work schedules available depending on position
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees