Membership Specialist-Gym Sales

UFC Gym•Brea, CA

1d•$16 - $75

About The Position

The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. The Membership Specialist is responsible for driving potential members into the gym to deliver industry leading customer services to them as well as our current members. This service must translate into exceeding personal revenue targets issued by management through both internal and external prospecting.

Requirements

In-depth knowledge of sales practices and techniques.
General understanding of Fitness Industry.
Ability to work with computers.
Must have good interpersonal communication skills.
Excellent customer service skills
Independent, self-starter with strong organizational skills.
Must be a team player
High school degree or GED required.
Must complete company sales training and orientation program.

Nice To Haves

1-2 years sales experience preferred.

Responsibilities

Lead Generation & Appointment Booking External marketing, promotions and prospecting.
Book membership appointments through productive phone activities and meet or exceed monthly appointment goals set forth by the company.
Ensure that appointments are booked to translate into enough guests and meet or exceed monthly guest goal set forth by the company.
Guest Touring, Membership Presentations, & Personal Production Ensure that 100% of guests are presented the “Fitness Tour” when touring guests around the gym as detailed in the Membership Specialist Playbook.
Use the company approved presentation when presenting membership options to non-members.
Ensure each new member meets a manager before completing the sales process and exiting the gym.
Ensure Personal Sales Room Financial goals are met or exceeded each month New Member Sales Revenue (NMS), Point of Sales Personal Training Revenue (POS PT) and New Electronic Funds Transfer Sets (EFT).
Ensure Sales Drivers are Held accountable to meeting or exceeding the required sales behaviors that will lead to delivering the Key Metrics set forth by management.
Ensure integrity of each sale by attaching supporting documents and signature (corporate approved specials, discounts, etc.) with each agreement.
Customer Service Follow up with members that have enrolled to ensure we are exceeding expectations.
Provide the highest level of customer service possible when communicating and interacting with guests.
Assist in maintaining a clean and operational facility.
Accountable for saving members that are requesting to cancel their membership.
Miscellaneous Sales Schedule: Schedules are set a month in advance and given during the first week of each month and approved by the General Manager.
All Membership Specialist must be available to work Weekends and Holidays.
Mandatory Meetings: Monthly “All Team Meeting” and “Daily Production Meetings” are mandatory.
Timekeeping: Membership Specialists must record time worked while using the company check-in system.
Membership Specialists must be in uniform and perform work activities when punched in.
Specialists must also punch out for lunch with-in 5 hours and working off the clock in not permitted.
In the event of a missed punch, the Membership Specialist must fill out the adjustment form and turn in to management.