KidStrong Lake Forest: Membership Specialist

KidStrong CA•Lake Forest, CA

9d•$20

About The Position

The KidStrong Membership Specialist plays a crucial role in connecting with potential members, driving membership growth at KidStrong Lake Forest. The KidStrong Membership Specialist requires knowledge and skill in lead management, selling, and closing, and will be responsible for executing all aspects of the sales process. The ideal candidate must be highly organized, an excellent listener, and capable of clearly articulating the KidStrong mission. Prior experience in the franchising industry is preferred. The ideal candidate would also have a strong passion for fitness, kids and education! KidStrong is a private child development training center focused on brain, physical & character development for ages walking through 11 years old. KidStrong offers a science-based curriculum that is parent-focused and taught by professionals. OUR PEOPLE : - Want to work with great people - Want personal and professional growth - Want to make an impact This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to KidStrong Corporate.

Requirements

Proven experience in sales, preferably in a customer-facing role with a strong emphasis on phone-based sales or telemarketing.
Excellent communication skills with the ability to engage and build rapport over the phone and via text messaging with a high-degree of professionalism in all interactions.
Strong organizational skills and attention to detail to manage multiple leads and sales processes simultaneously.
Ability to work independently and collaboratively within a remote team environment.
Familiarity with CRM systems and proficiency in Microsoft Office Suite (Word, Excel, Outlook).

Nice To Haves

Experience in the fitness or education industry, particularly with children's programs.
Knowledge of sales techniques and strategies for membership-based businesses.
Bachelor's degree in Business Administration, Marketing, Communications, or a related field is preferred.
Prior experience in the franchising industry is preferred.
The ideal candidate would also have a strong passion for fitness, kids and education!

Responsibilities

Outreach and Engagement: Initiate contact with potential members via phone and text to promote KidStrong programs and membership opportunities.
Utilize scripts and marketing materials provided to effectively communicate the benefits of KidStrong membership.
Build rapport with leads and trial customers to drive conversions and achieve sales targets.
Lead Management: Qualify leads based on established criteria and assess their needs and interests in KidStrong programs.
Provide accurate and timely information to potential members about membership options, pricing, and program details.
Follow up with leads to answer questions, address concerns, and close sales.
Guide new members through the enrollment and onboarding process.
Communicate with center leadership on status of leads, joins and Trials to make sure families have a great experience and facilitate smooth transition from phone to in-center.
Sales Performance and Reporting: Maintain accurate records of all sales activities and member interactions using CRM software.
Track sales metrics, including conversion rates, lead response times, and member retention rates.
Collaborate with center leadership on solutions to achieve sales goals.