Membership Specialist

Honeydew

1d•$15•Remote

About The Position

We’re seeking a calm, empathetic, and detail-oriented Full-Time Membership Specialist to support our members remotely. In this role, you’ll respond to email and Slack inquiries related to memberships, ensuring a smooth, responsive, and respectful experience for each individual, including patients navigating sensitive situations.

Requirements

Customer service experience.
Proven ability to de-escalate tense or emotional situations with empathy and clarity.
Excellent written communication skills—clear, kind, and concise.
Reliable, self-directed, and able to work independently.
Ability to manage time and prioritize while meeting the required 4-hour response window.

Nice To Haves

Zendesk Experience
Customer retention experience
Dispute resolution experience

Responsibilities

Respond to all membership emails within a 4-hour window during business hours.
Monitor and respond to questions in Slack from members or internal teams.
De-escalate and professionally handle emotionally sensitive inquiries from patients or members.
Troubleshoot account access, billing, and membership status issues.
Maintain clear documentation of interactions and flag any trends or issues.
Communicate with internal teams as needed to resolve complex issues.
Uphold privacy, empathy, and professionalism in every interaction.