Membership Specialist

Equity LifeStyle Properties-posted about 24 hours ago

Full-time • Entry Level

Rochester, MA

1,001-5,000 employees

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With a culture of recognition and reputation for excellence, ELS is the ideal organization in which to develop a long and successful career! ELS is hiring for the position of Membership Specialist in Rochester, Massachusetts. What you'll do: The Membership Specialist role is a unique opportunity to promote and sell memberships in the thriving industry of camping. The Membership Specialist is responsible for meeting membership sales targets and acts as a “Goodwill Ambassador” to all potential customers to communicate the benefits of membership. This role provides education and builds awareness of the various membership products and is also a good opportunity for full or part-time RVers, as a site is provided for the Membership Specialist at designated parks.

Implement membership awareness at the campground through welcome calls/emails, camp-in’s, educational workshops, events, marketing materials and other promotional methods.
Identify prospects for membership and move prospects through the sales cycle.
Understand and provide expert information on new membership products.
Run arrival reports to identify incoming guests for potential memberships.
Contact incoming guests to welcome to park and introduce self as membership specialist.
Work with park staff to handout membership materials at check-in.
Attend park events and Manager meetings.
Set appointments for membership presentation.
Give effective sales presentations to interested guests.
Curate Hot List of top prospects for follow up.
Obtain Member Referrals.
Responsible, along with Resort Manager, for the inventory of all flyers and the proper signage at the resort.
Responsible for corporate reporting to his/her Area Coordinator.
Attends weekly Arrival Strategy conference call and weekly Membership Information conference call.
Participates in incentive programs.
Promotes Ambassador Program at park and engages with staff to encourage, reward, and recognize staff referral leads.
Responsible for writing and managing membership contracts for new members.
Understand and knowledgeable of current membership promotions.
Be thorough and complete with contracts.
Adhere to contract policies.

Sales experience required.
Basic computer skills and proficient in Microsoft Word programs, Google Drive, Email, and cloud-based software sales programs.
Collaborative and detail-oriented.
Enjoys working with energy and enthusiasm.
Professional behavior and appearance.
Excellent communicator on phone, via email, and in-person.
Thrives in results-oriented sales environment.
Self motivated and strong multi-tasker.

medical, dental, and vision plans
a generous 401(k) employer match
paid vacations, holidays, and sick time

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