Membership Specialist, Family Accounts

IXL Learning • Raleigh, NC

45d • Onsite

About The Position

IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, focused, and analytical individual to join our Customer Support team. The ideal candidate will have experience working with technology and assisting customers in a corporate environment. This person must be well-organized and extremely personable. We are looking for a quick learner who is flexible and can take on a variety of projects. This position is for a Membership Specialist who is passionate about and dedicated to providing the highest quality of service to our growing number of customers. #LI-MM1 This is a full-time position in our Raleigh, NC area office. The work schedule for this role is Monday-Friday in the office with the option to work from home one day per week.

Requirements

• Bachelor’s Degree
• 1+ years experience in a customer-facing role in a corporate setting
• Prior experience with phone systems and communication via email; prior live chat experience is a plus
• Passionate about and dedicated to providing the highest quality service to our customers
• Energetic, positive, loyal, mature person who works well independently and as part of a team
• Excellent written and verbal communication skills
• Self-motivated, detail-oriented and exceptionally organized
• Exceptional critical thinking, research, and problem-solving skills
• Comfortable with technology and passionate about bringing technology into the classroom

Responsibilities

• Provide exceptional service and support to current and prospective customers
• Effectively communicate key product features and benefits to customers via live chat, e-mail and phone
• Respond to membership questions and assist customers with account inquiries, renewals, and changes
• Receive and process international wire transfers, money orders, and PayPal payments
• Identify, analyze, and report product bugs and customer enhancement requests
• Work closely with the technical support, engineering, and product design teams on continued initiatives to develop and improve IXL’s products and services
• Complete related projects successfully and promptly

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees