Membership Services Representative - Closing Shift
About The Position
Closing shifts follow facility hours: 9:00 PM on weekdays, 6:00 PM on Saturdays, and 5:00 PM on Sundays. We're looking for welcoming and friendly candidates dedicated to creating an exceptional experience for our members and community. With two days never the same, this fast-paced environment offers a fun, team-oriented atmosphere that allows individuals like you to help advance the mission of the Y! Part-time hours allows flexibility with your busy lifestyle! Apply today! OUR CULTURE: Our mission and core values are brought to life by our culture. At the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: We are open to all. We are a place where you can belong and become. We are genuine: We value you and embrace your individuality. We are hopeful: We believe in you and your potential to become a catalyst in the world. We are nurturing: We support you in your journey to develop your full potential. We are determined: We are on a relentless quest to make our community stronger, beginning with you. Make a difference and transform lives in your community while working in a fast-paced, endorphin-filled atmosphere. As a Membership Services Representative at the Grand Traverse Bay YMCA, you’ll build relationships and engage with members while advancing the mission of a community-oriented nonprofit. Representatives deliver excellent customer service to all members, guests and program participants.
Requirements
- At least 16 years of age
- Excellent interpersonal and problem-solving skills
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
- Previous customer service, sales or related experience
- Basic knowledge of computers
- Possess a strong understanding of the YMCA and its purpose, mission and values; demonstrates this understanding through behavior and actions that support the purpose, mission and values
- Ability to work independently and as part of a team
- Positive attitude with excellent communication skills
- Certifications required within 30 days of hire: CPR/AED and First Aid (provided by the YMCA)
- Must be able to lift minimum of 25 pounds
- Must have schedule flexibility including morning, nights and weekends
- Must be able to work in a fast pace environment
- Long periods of standing, walking, utilizing computer/screen time
- Ability to work in stressful situations and multi-task
- Ability to work as a team or individually
Responsibilities
- Responds to the individual needs of members and program participants
- Provides top-tier service to members, guests, and program participants in the Y and on the phone, contributing to member retention and acquisition
- Conducts interviews and/or tours responsive to the needs of prospective members; sells memberships
- Builds positive relationships with members; helps members connect with one another and the YMCA
- Serves others by intentionally welcoming, connecting, and supporting members, and inviting them to get involved and give back to the community
- Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
