Membership Services Rep (non-exempt) - PT, Nights, Weekends, Varies/Rotating

Mercy • Jackson, MO

244d

About The Position

The member service desk representatives purpose is to greet our members with a positive attitude given any situation. They must be able to multi-task while keeping a cool composure. The member service desk representative must be physically capable of performing all job duties.

Requirements

• High School diploma
• 6 months to 1 year in customer service experience preferred.
• CPR certification/AED preferred.
• Basic computer skills.
• Good phone etiquette.
• Ability to multi-task.

Responsibilities

• Greets and assists member and guests in a friendly manner while wearing approved staff uniform.
• Clocks in and out with each shift; turns in time off requests in a timely manner.
• Provides facility tours when needed; knows and enforces MFC policies and procedures, and maintains and upholds adequate towel rotation and access.
• Assists all new member in the application process; Process and records memberships and applications in a timely and thorough manner.
• Checks in every member or guest in a timely and efficient manner.
• Uses proper etiquette in answering the phone and taking phone messages.
• Makes sure that the Member Service Desk is kept clean, along with the front doors, and coffee area.
• The MSD representative will make coffee when needed for our members and guests.
• Distributes incoming mail to the appropriate mail boxes on a daily basis.
• Keeps a current CPR certificate.
• Attends all mandatory meetings and workshops.
• Responsible for covering their shift.
• Makes closing announcements at 30-, 15-, and 5-minute intervals prior to closing.
• Ensures all members and guests are gone at closing, and all doors are locked, before leaving.
• Parks in the specified employee parking.
• Notifies the manager on duty immediately if they will be late.
• Submits PTO two weeks prior to taking time off.
• Gives a two week notice before terminating their employment.

Benefits

• Day-one comprehensive health, vision and dental coverage.
• PTO.
• Tuition reimbursement.
• Employer-matched retirement funds.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED