Membership Services Associate

YMCA OF SOUTHWEST FLORIDA•Sarasota, FL

33d•Onsite

About The Position

This position is responsible for serving members and guests, maintaining member service control, answering the telephone, answering member questions, and performing various clerical duties. Membership included with employment and staff discount available for programs.

Requirements

One to two years prior customer service experience preferred.
Excellent verbal and communication skills
Successfully complete State of Florida Criminal History Background Check requirements as well as meet the Association’s policies on background screening
One to two years prior customer service experience
Professional appearance and behavior
Able to prioritize and meet deadlines
Able to maintain confidentiality
Positive attitude
Must be a self starter, with high energy and a positive attitude
Adhere to drug/alcohol/smoke free workplace policy
CPR and First Aid Certifications must be completed within first 30 days of employment
Completion of YMCA of the USA Child Abuse and Neglect class
Completion of the YMCA’s Blood Borne Pathogens training
Staff Safety Requirements/Cleaning Protocols
Additional training classes as recommended by Supervisor

Responsibilities

Greet and serve members and guests
Meet and greet members (by name) and visitors in a positive and professional manner as a representative of the YMCA; ensures the security of the facility enforcing policy regarding visitors.
Give membership and program information to walk in and phone customers.
High knowledge of program information at all times.
Conduct facility tours as needed
Answer telephones in a prompt courteous manner
Understand and able to use phone system.
Provide all needed information on phone messages taken and given to correct individual or forward on voicemail.
Receipt money transactions and program sign-ups
Member sign up and program registration all done correctly and in a speedy manner.
Enter receipt information correctly for membership and programs.
Be accountable for all money collected during your shift.
Prepare end of shift deposits and reports
Serve as Check-Point when needed
Perform facility access control duties by checking member's cards, issuing locker keys and entering visitors in the visitor computer program.
Serve as liaison between members and program supervisors
Handle and solve member complaints
Make Coffee, Keep Member Lounge area tidy
Open and Close facility as appropriate for assigned shift
Responsible for upholding all staff safety requirements including cleaning protocols throughout the day, as required by my department.
Additional duties as assigned by supervisor