Membership Services Account Executive

Ilitch Sports + Entertainment•Detroit, MI

45d

About The Position

Amaze, Inspire, Unite Job Summary: The Membership Service Account Executive is responsible for driving renewal sales of all sports and entertainment, up selling and cross selling all products including new season memberships, groups and individual suites through developing strong relationship and providing first-class service to clients.

Requirements

Bachelor’s degree in sports management, marketing, or communications.
Minimum 2 year of customer service, preferably in ticket retention and service.
Previous use and knowledge of any ticketing sources is preferred.
Any equivalent combination of experience and training which provides the knowledge and abilities necessary to perform the work.
Possess the highest integrity and ethical standards.
Team player with the ability to handle multiple assignments in a fast-paced environment.
Excellent verbal communication skills with a friendly and professional telephone manner.
Strong time management and organizational skills.
Demonstrated ability to work independently and to self-motivate.
Demonstrated flexibility and creative problem-solving skills.
Must be self-directed and goal oriented.
Ability to provide exceptional customer service.
A true passion and desire to work in the sports industry.
Must possess knowledge of all Microsoft applications such as Word, Excel, and PowerPoint.
Ability to work long or unpredictable hours on weekdays, weekends, and holidays as needed.

Responsibilities

Meet or exceed both individual and team sales goals.
Develop and build strong relationships with defined account base through proactive communication, including seat visits, phone calls, emails, client office visits and other communication – creating personalized experiences for them.
Maintain updated information regarding clients in the CRM tool.
Renewal of current season ticket members accounts from season to season (full, half and mini plans).
Collect referrals from season ticket members.
Up-sell and cross-sell all products including group tickets, premium products and individual suites for both Detroit Tigers and Detroit Red Wings.
Make required daily outgoing phone calls to account base.
Work to complete assigned membership engagement touch points.
Maintain up-to-date knowledge and effectively and enthusiastically communicate all team happenings, events, ticket member benefits, and park details that are relevant to members.
Anticipate, respond to, and resolve all complaints, requests, and inquiries in a calm and professional manner, ensuring that each fan interaction results in increased loyalty to the teams.
Assist in developing and delivering customized programs, benefits and events to drive loyalty with defined account base.
Provide knowledgeable and enthusiastic service to members.
Event/Game day operations (staffing membership headquarters on game nights, answering phones on game nights, etc.).
Work additional game duties as assigned.