YMCA Arlington - F/T Membership Service Representative

YMCA of Metropolitan Washington • Arlington, VA

14h • $13 • Onsite

About The Position

At the Y, our front desk is the heart of the community. As a Membership Service Representative, you’ll create meaningful first impressions, build connections with members, and help everyone who walks through our doors feel at home. The MSR plays a key role in support of the YMCA mission by consistently delivering outstanding customer service.

Requirements

• Friendly, outgoing, and welcoming personality
• Strong communication and interpersonal skills
• Ability to multitask and stay organized in a busy environment
• Basic computer skills and comfort using digital systems
• A team-first mindset and strong sense of responsibility
• Ability to work weekends and evenings for branch and corporate functions
• Ability to sit, stand or move for extended periods of time
• Able to bend for purposes such as filing, inventory counts, etc.
• Able to walk up and down stairs, as needed, when giving tours

Nice To Haves

• Customer service experience (preferred but not required)

Responsibilities

• Greet members and guests with warmth, professionalism, and enthusiasm
• The Member Services Representative handles a variety of responsibilities for members and prospective members including sales, tours, renewals, and data entry.
• Serving as the key resource point for information regarding branch programs, activities, merchandise, and other general communication needs in providing information by phone or in person.
• Responsible for all financial transactions at the registration desk, which may include program registration, authorized disbursements, and merchandise sales.
• Support branch events, promotions, and community outreach efforts

Benefits

• Medical, Dental, and Vision Insurance: Comprehensive plans to ensure you and your family can receive the care you need.
• Wellness Programs: Y membership for you and your family to support your physical and mental health.
• Retirement Plans to Secure your Financial Future: The Y will contribute 10% of your salary into the Y’s retirement savings plan. You also have the option to make additional contributions to the Y’s 403(b) and ROTH plans.
• Work-Life Balance: Generous vacation, sick leave, and holidays.
• Training and Development: Access to professional development programs, workshops, and certifications.
• Inclusive Environment: A commitment to diversity, equity, and inclusion ensuring all employees feel valued.
• Engaging Work: Meaningful work that makes a positive impact on the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees