Membership Service Representative (PT)
About The Position
The position will be responsible for supporting the client retention initiatives of the Spurs Membership Team. This position plays an integral role in delivering exceptional service and enhancing the overall member experience on game nights and during special events. The ideal candidate will be passionate about customer service and demonstrate strong interpersonal, problem-solving, and communication skills. The successful candidate will embody the organization's mission, vision, and values by exhibiting the following behaviors: excellence and competence, collaboration, innovation, and a commitment to continuous growth.
Requirements
- Flexible schedule with the ability to work a minimum of 20 hours per week (2-3 days), including evenings, weekends, and game nights as needed.
- Reliable transportation to and from work and event locations.
- Proficient in Microsoft Office applications, including Excel, Word, and PowerPoint; able to quickly learn new systems and software.
- Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
- Self-motivated, detail-oriented, and proactive in completing assignments with minimal supervision.
- Demonstrates professionalism and the ability to work effectively with diverse individuals, teams, and departments.
- Adapts easily to changing priorities, projects, and member needs while maintaining a positive attitude.
Responsibilities
- Provide exceptional game night support for Spurs Season Ticket Members, primarily at Season Ticket Headquarters, to ensure an elevated fan experience.
- Support the Season Ticket Service & Retention Team with client retention initiatives, including the execution of special events and fulfillment of member benefits.
- Utilize Archtics Ticketing System and CRM platforms to document fan interactions accurately and efficiently.
- Streamline communication by managing service requests and coordinating with the appropriate departments to ensure timely resolutions.
- Serve as a liaison between Spurs Sports & Entertainment and Season Ticket Members to resolve in-game service concerns and enhance overall satisfaction.
- Perform additional duties as assigned to support the Membership and Retention Team.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Industry
Performing Arts, Spectator Sports, and Related Industries
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
