Membership Service Representative II
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About The Position
As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest and most essential non-profits serving in Atlanta. Today, we're looking for you to join us as we carry out our mission to positively impact lives and communities across the state. At the Y, we're an association of like-minded people (staff, volunteers, and members), on the forefront of a movement to ensure that everyone - especially children - experience an equal opportunity to reach their full potential. In the course of a year, we provide more than 3,000 children, ages 6 weeks through Pre-K with high-quality literacy and STEAM-infused learning; give 58,000 youth and teens access to sports, aquatics, day and resident camps, teen leadership development programs, and employment opportunities; provide over 200,000 members with programs, services, and facilities to enjoy connection and maintain wellness regardless of age; and engage over 25,000 volunteers and donors from across Atlanta to share in the gift of supporting their communities. Under the direction of the Membership Director, a Member Service Representative Level 2 is responsible for efficiently and effectively carrying out the duties and functions of the Member Service area. Emphasis will be placed on member service, program knowledge, member/staff safety, and communication with members and staff. This role requires a commitment to providing excellent service to members, guests, and program participants, contributing to member retention and satisfaction. The representative will welcome members, greet prospective members, support membership operations, and maintain a high level of knowledge about programs and services offered by the YMCA. Additionally, the representative will handle membership concerns, maintain certifications, and adhere to policies and procedures, all while fostering a positive and engaging environment for all members and staff.
