Membership Service Lead

Crunch • Ann Arbor, MI

48d

About The Position

You will assist the General Manager and Membership Services team to attain daily, monthly and annual membership goals. You will master the membership play and new member tour to create the urgency to join. You will model excellence and commitment the Crunch No Judgment culture while delivering world class customer service that provides a friendly and enthusiastic environment where each guest is greeted and acknowledged with "hello" and "goodbye." Provides the time to coach, train and develop each front desk staff member's sales and customer service skills through practice and training. Maintains oversight for the front desk department (Front Desk Personnel and Maintenance) and communicates regularly with department heads regarding the performance of the membership department.

Requirements

• Fluent in English
• Proficient reading and writing skills
• Excellent Customer Service Skills
• Commitment to Building Community
• Experience in Outreach Efforts
• Experience in Lead Generation
• Experience in Fitness Sales

Nice To Haves

• Energy & Enthusiasm
• A Passion for Fitness
• Ability to work with a sense of urgency
• Ability to work flexible hours, as necessary during closeouts or end of month
• A "roll up the sleeves" mentality
• Proven track record of achieving and/or exceeding sales goals

Responsibilities

• Assist the General Manager and Membership Services team to attain daily, monthly and annual membership goals.
• Master the membership play and new member tour to create the urgency to join.
• Model excellence and commitment the Crunch No Judgment culture while delivering world class customer service that provides a friendly and enthusiastic environment where each guest is greeted and acknowledged with "hello" and "goodbye."
• Provide time to coach, train and develop each front desk staff member's sales and customer service skills through practice and training.
• Maintain oversight for the front desk department (Front Desk Personnel and Maintenance) and communicates regularly with department heads regarding the performance of the membership department.

What This Job Offers

• Industry: Amusement, Gambling, and Recreation Industries
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees