Membership Sales Specialist (In-Store Sales)

About the position

Join our team and be part of a dynamic retail environment where every interaction counts. As a Membership Sales Specialist, you'll be at the forefront of our mission, connecting with customers and providing them with invaluable membership services. Drive sales by selling and processing new AAA memberships, while maximizing opportunities to upsell and cross-sell upgrades and add-ons. Engage actively with our membership base through in-store sales, inquiries, and outbound calls. Ensure all leads and interactions are accurately documented, maintaining clear records for future reference. Serve as the go-to person in the store for all membership-related inquiries, providing expert guidance and support to customers.

Responsibilities

• Sell and process new AAA memberships.
• Maximize opportunities to upsell and cross-sell upgrades and add-ons.
• Drive active engagement with membership base through in-store sales, inquiries, and outbound calls.
• Effectively welcome new members and present enticing promotions.
• Initiate discussions about upgrade opportunities.
• Ensure all leads and interactions are accurately documented.
• Provide expert guidance and support to customers.
• Assist in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.

Requirements

• Minimum of three (3) years of sales and customer service experience.
• Effective written and oral communication skills.
• Proficiency in computer skills and ability to navigate multiple websites and programs.
• Notary Public designation or willingness to obtain within 6 months of employment.
• High School Diploma/GED.
• Satisfactory pre-employment and post-employment screening results.

Benefits

• Competitive Compensation: $18.78 to $24.02 hourly.
• Monthly Incentive Plan.
• Complimentary AAA Premier level membership benefits.
• Medical, Dental, Vision, and Prescription Coverage.
• Tuition Reimbursement.
• 401(K) Plan with company match up to 7%.
• Over three weeks of paid time off during the first year.
• Paid Volunteer Time Off.
• Eight paid holidays throughout the year.
• Consistent schedule with no work on Sundays.