Membership Sales Rep 1 FT
About The Position
The Plex is your premier destination for family fun, event planning, sports, dining, parties, and more. Our 3 operating businesses (The Plex Athletic Club, Sports, and The Penalty Box Bar and Grill) offers 240,000 square feet of entertainment space under one roof where you will find everything you need for fun, fitness, family activities, food & beverage, parties, and social events. Open 7-days a week, our facility offers an arcade of games, bocce ball, bouncy houses, wall climbing, cornhole, darts, pizza, sushi, tapas, a vast beer wall and so much more. Job Summary: The membership sales rep who will be selling new memberships for the club. They will professionally represent our company presenting the club’s features, benefits, services and programs. In addition they will assist our membership base by handling upgrades, transferring members, and rejoins. The successful candidate will also support the membership department staff with customer service related issues. Reporting to the Membership Sales Manager, they will focus on building relationships with customers, and assisting in the process of integrating new members into the club and assuring their satisfaction. The membership sales rep will build a strong referral base to generate leads and sales. Their primary objective is to attain or exceed monthly sales unit and membership fee goals while ensuring a positive buying experience for each new member.
Requirements
- Excellent customer service skills
- Sales and closing skills
- HS diploma or equivalent
- Previous selling or account management experience
- Write, read, speak, hear and see
- Tour the club: walk and climb stairs
- Stand or sit for prolonged periods of time
- Perform repetitive telephone work
- Type and operate a computer
- Bend and lift up to 30 lbs.
Responsibilities
- Meet or Exceed membership monthly quotas by conducting membership calls and tours
- Meet or exceed minimum daily performance expectations as set by The Plex Athletic Club.
- Meet or exceed the minimum lead generating goal by self-generating new sales leads through outside sales efforts and grass roots marketing efforts
- Conduct outside direct sales efforts in the community with merchants, corporate and residential markets
- Telemarketing and follow up on all leads generated/provided by the club’s marketing efforts
- Convert leads into prospects; convert prospects into tours; convert tours into new members
- Help integrate new members into the club, reinforce their good buying decision, and convert them into satisfied referral-generators
- Provide accurate information on lead sources/sales to Club Manager to assist in the design and implementation of future marketing campaigns
- Handle membership inquiry call-ins
- Give club tours to walk-ins and to scheduled appointments
- Schedule appointments for tours (from inbound and outbound calls)
- Close the sale, accurately complete all new membership paperwork, collect up- front payments and submit to accounting
- Continually update and improve knowledge of club programs, services, policies, facilities, equipment, amenities, etc.
- Attend one prospecting and one networking event monthly as assigned by your Club Manager
- Participate in club and community functions/events as assigned by Club Manager
- Participate in sales training and continuing education
- Attend sales department meetings
- Accurately complete and submit daily and weekly tracking sheets and semi-monthly payroll sheets
- Other responsibilities as assigned by the Membership Manager
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
