Membership Sales & Marketing Specialist

The h.wood Group•West Hollywood, CA

19d•Onsite

About The Position

The h.wood Group is a Los-Angeles–based hospitality and lifestyle company behind iconic concepts including Delilah, The Nice Guy, Bootsy Bellows, and more—renowned for distinct aesthetics, world-class service, and unforgettable atmosphere. About h.wood Rolodex: Rolodex is our bespoke, application-based membership that delivers white-glove hospitality through a dedicated mobile app and concierge—providing priority reservations across h.wood venues, members-only access, and special experiences. Current published pricing: $2,500/year. The mobile app (built on PeopleVine) enables members to view venues, make reservations, book events, and manage their account. ROLE SUMMARY: The Marketing & Membership Specialist is a sales-forward marketer and relationship builder who grows and nurtures the h.wood Rolodex community. You’ll run targeted campaigns and funnels to acquire new members, convert prospects, and elevate member experience through concierge-level service, on-site presence at nighttime activations, and crisp CRM execution (PeopleVine + 7Rooms/venue tools). You’ll partner cross-functionally with Memberships, Marketing, Reservations, and Venue Leadership to deliver measurable growth and best-in-class hospitality.

Requirements

1–3 years in marketing, sales, partnerships, or membership/guest-experience roles with measurable growth wins.
Proven sales aptitude: pipeline building, discovery, objection handling, and closing.
Hands-on CRM experience (PeopleVine a plus) and comfort with data, dashboards, and campaign reporting.
Excellent communication, hospitality instincts, and relationship management across VIP clientele.
Nighttime availability for venue presence; thrives in fast-paced, high-touch nightlife environments.
Organized, detail-obsessed, proactive; can juggle alternating workflows and maintain confidentiality.

Responsibilities

Own a qualified pipeline of prospects; conduct outreach, tastings/tours, and concierge previews; convert to paid Rolodex memberships.
Represent h.wood Rolodex at nighttime activations and venue events; prospect in-room and nurture high-intent guests to apply and join.
Hit monthly/quarterly acquisition and revenue KPIs; build weekly forecasts and close plans.
Plan and execute targeted, multi-channel campaigns (email, SMS/push, IG collabs, partner drops) to drive applications, approvals, and renewals.
Maintain content calendars tied to venue programming, member perks, and seasonal initiatives (e.g., members-only events, partner perks).
Test/learn on offers and messaging that showcase Rolodex value: priority reservations, concierge messaging portal, members-only access, app utility.
Serve as a visible, trusted concierge at priority venues during key nights; anticipate needs, orchestrate seating, and solve issues fast.
Handle escalations with grace; ensure white-glove touches (greetings, amenities, surprise-and-delight moments) that drive retention and referrals.
Manage CRM hygiene, segmentation, and lifecycle journeys (application → onboarding → engagement → renewal).
Track campaign and funnel performance; publish KPI dashboards (apps submitted/approved, CAC, conversion, time-to-seat, retention, NPS, referrals).
Ensure reservations, hold notes, and member preferences flow cleanly across teams and systems (PeopleVine, 7Rooms, venue ops).
Produce members-only moments and integrations (mixology classes, menu tastings, private dinners, cultural events).
Support buyouts/special events as a member liaison and on-site POC; coordinate with reservations/hosts for priority access.
Work closely with Reservations/Hosts, Venue Managers, Security, and Corporate Marketing to operationalize priority access and app-based concierge support.
Provide weekly feedback loops (what members want, friction points, high-value lead sources) to inform programming, offers, and product/UI requests.