Membership Sales Full Time

BJ's Wholesale Club • Owings Mills, MD

408d

About The Position

The position is responsible for executing BJ's Loyalty Programs, which includes acquiring new members, renewing memberships, and providing excellent customer service. The role involves handling merchandise returns, exchanges, and general inquiries, ensuring a positive experience for all members. Team members are expected to uphold club policies and standards while working collaboratively to achieve business goals.

Requirements

• Prior front line/customer service or previous sales experience preferred.
• Results driven with proven success in goal achievement.
• Basic math skills preferred.
• Computer proficiency preferred.

Responsibilities

• Execute Acquisition 365, renewing, upgrading, and cross-selling BJ's Loyalty Programs.
• Handle merchandise returns, exchanges, pick-ups, and general customer service inquiries.
• Deliver excellent and efficient member service at all points of contact.
• Promote BJ's value proposition regarding acquisition, retention, perks, and the member experience.
• Convert potential members by effectively pitching all membership programs.
• Sell BJ's membership products to potential new and existing members with high energy and determination.
• Drive toward goal achievement defined by business benchmarks and results.
• Exhibit a clear understanding of all BJ's Membership options and Co-Brand credit card.
• Resolve member concerns in a courteous and timely manner, escalating issues when necessary.
• Assist with Buy Online and Pick Up In Club (BOPIC) orders for members.
• Maintain all club policies and procedures and perform other duties as assigned.

Benefits

• Weekly pay
• Free BJ's Inner Circle and Supplemental membership(s)
• Generous time off programs including vacation, personal, holiday, sick, bereavement leave, and jury duty
• Three medical plans, Health Savings Account (HSA), two dental plans, vision plan, flexible spending
• 401(k) plan with company match

What This Job Offers

• Job Type: Full-time
• Industry: General Merchandise Retailers
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees