Membership Sales Associate

Arch Amenities GroupWhitefish Bay, WI
$16 - $18Onsite

About The Position

The Membership Sales Associate is responsible for establishing, marketing and growing prospects and lead generation for new member sales all while maintaining a quality membership base for the facility. This full time position is based out of the Harry & Rose Samson Family Jewish Community Center / JCC Milwaukee in Whitefish Bay, WI. This position compensation is full time hourly starting at $16-$18/hr and with a monthly commission and a monthly bonus plan up to an extra $700/mo. This position will have a Tuesday-Saturday with alternating shifts from 8-4 or 11-7pm. Arch Amenities Group is an equal employment opportunity employer that is committed to having a diverse work force.

Requirements

  • Experience: 1–3 years of experience in sales, hospitality, or customer service (fitness industry experience is a plus).
  • Communication: Exceptional verbal and written communication skills with the ability to maintain a professional yet warm tone.
  • Mission-Driven: A genuine passion for community health and an understanding of the non-profit model.
  • Technical Skills: Proficiency in CRM software (Salesforce) and Microsoft Office Suite.
  • Soft Skills: Strong interpersonal skills, a resilient "can-do" attitude, and the ability to handle objections with empathy.

Responsibilities

  • Membership Recruitment & Conversion
  • Conduct engaging and informative facility tours that highlight our unique value proposition and community impact.
  • Respond promptly to inquiries via phone, email, and walk-ins, utilizing a consultative approach to match prospects with the right membership tier.
  • Meet or exceed monthly sales goals and conversion targets to support organizational growth.
  • Relationship Management & Onboarding
  • Facilitate a seamless onboarding process for new members, ensuring they are connected to programs, orientations, and staff.
  • Execute proactive outreach to "at-risk" members to improve retention and address concerns before they lead to cancellations.
  • Assist in the development and execution of the 30-60-90 day member journey to ensure long-term engagement.
  • Administrative & Operational Excellence
  • Accurately process membership applications, financial assistance requests, and billing updates in the CRM system.
  • Maintain a clean, welcoming, and professional presence at the front desk or membership hub.
  • Collaborate with the marketing team to provide feedback on local competitor trends and membership promotions.
  • Manager on Duty Responsibilities
  • Working Scheduled hours which could include but are not limited to nights, weekends and holidays.
  • Community Impact
  • Educate prospects on our non-profit mission and how their membership dues support community scholarships and youth programming.
  • Represent the organization at local community events, health fairs, and corporate partner meetings.
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