Membership Sales Associate- upto $22/hr plus commission (Dog Grooming)

Scenthound•Lake Zurich, IL

21d•$20 - $22•Onsite

About The Position

As a Front Desk Sales Associate , you are the first impression of Scenthound. This role is a blend of sales, customer service, and operational excellence. You’ll build relationships with dog parents, educate them on our wellness-focused services, and drive growth through memberships, product add-ons, and appointment rebooking. This is a great role for someone who is hands-on, tech-savvy, and ready to make an impact through measurable results.

Requirements

Sales Experience: Background in retail, hospitality, or membership-based sales is preferred
Customer Service: Experience providing high-quality, solutions-based service
Strong Communicator: Comfortable speaking with customers and teammates in a professional, approachable way
Tech-Savvy: Familiar with CRM, POS, and scheduling systems
Analytical: Ability to read and act on performance data
Leadership Potential: Motivated to take initiative and support team success

Nice To Haves

Dog Lover: Passion for pet health and wellness is a plus

Responsibilities

Manage inbound leads through our CRM, schedule appointments
Educate customers about our services to drive membership and product sales
Meet or exceed sales KPIs: Membership Sales, Trial Conversion, Average Ticket Size, Rebooking Ratio, Product Sales
Recommend add-on services based on dog needs
Deliver an exceptional, informative customer experience—every time
Collaborate with grooming and management teams for optimal scheduling and service delivery
Troubleshoot customer concerns and ensure satisfaction
Help maintain a safe, clean, and welcoming front-of-house environment

Benefits

Clear career path: Advancement to Groomer, Assistant Manager, or Scenter Manager
Health benefits: Medical, dental, and vision (for full-time employees)
Paid Holidays: 4 in a Year
Time off: Paid time off (PTO) for both full- and part-time team members
Work-life balance: No late evenings, and closed on Sundays
Unlimited: Snacks and Drinks on the house
Free Grooming: Bring in your pet for free grooming once a month
Financial perks: Participation in tip pool, merit-based raises
Bonus opportunities up to $500/month based on results
Be part of something bigger: Opportunity to grow with a woman-owned small business making a difference in the community