Membership Sales Associate

Scenthound • San Diego, CA

47d • $24 - $29

About The Position

As a Membership Sales Associate , you will be the first point of contact for customers, responsible for selling memberships, building relationships, and delivering an exceptional experience . This role is ideal for someone who is motivated, coachable, and eager to grow into a leadership position. We believe in career development, and top performers in this role will have the opportunity to advance into management as we continue to expand.

Requirements

• A sales-driven mindset with a passion for helping customers make informed decisions
• Proactive and coachable , with a desire to learn and grow in a fast-paced environment
• Strong communication and people skills to engage with customers and build relationships
• A passion for dog wellness and safety
• Confidence in selling services and products
• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Ability to practice proper dog safety and dog handling
• Ability to perform basic dog services including baths, ear cleaning, nail clipping, teeth brushing, and ear cleaning on occasion
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as the basis for our services
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Time-management
• Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards

Nice To Haves

• Retail, hospitality, or membership-based sales experience is a plus

Responsibilities

• Drive membership sales by educating customers on the benefits of routine wellness care
• Build strong relationships with dog parents and provide outstanding customer service
• Promote and schedule first-time visits to introduce customers to our services
• Maintain a clean, organized, and professional front desk environment
• Ensure dog safety protocols are always followed to provide a stress-free experience for pets
• On occasion, there will be direct hands-on experience with bathing
• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
• Develop membership leads
• Follow up with potential members
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage customer expectations
• Resolve customer concerns
• Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable
• Working directly with dogs and performing services including baths, ear cleaning, nail clipping, teeth brushing, and ear cleaning on occasion
• Perform other tasks and duties as assigned by the Scenter Manager

Benefits

• 401(k)
• Bonus based on performance
• Company parties
• Competitive salary
• Free food & snacks
• Free uniforms
• Training & development
• Opportunity for commissions incentives
• Direct career growth path to Management positions (Asst. Manager,/Manager) and additional options
• Merit-based pay increases
• Complimentary service membership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed