Membership Sales Associate Part Time

BJ's Wholesale Club-posted 4 months ago
Part-time
Midlothian, VA
General Merchandise Retailers
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Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJ's Wholesale Club offers a collaborative and inclusive environment where all team members can learn, grow and be their authentic selves. Together, we're committed to providing outstanding service and convenience to our members, helping them save on the products and services they need for their families and homes.

  • Responsible for Executing Acquisition 365, renewing, upgrading, cross-selling BJ's Loyalty Programs.
  • Responsible for merchandise returns, exchanges, pick-ups, and general customer service inquiries.
  • Provides excellent and efficient member service.
  • Support the application of club policies, procedures and compliance.
  • Acts with honesty and integrity and lead with the member in mind to address any and all concerns.
  • Ensure a safe and positive environment for our members and each other.
  • Deliver service excellence through all points of contact.
  • Resolve and deescalate to address every member concern.
  • Promotes the BJ's value proposition regarding acquisition, retention, perks, and the Member experience.
  • Converts potential members by actively and effectively pitching all membership programs.
  • Sells BJ's membership products to potential new and existing members.
  • Drives toward goal achievement, defined by business established benchmarks and results.
  • Exhibits clear understanding of all BJ's Membership options, and Co-Brand credit card.
  • Delivers superior customer service to Members regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
  • Follows tax exempt/resale membership policies regarding retention processes and procedures.
  • Resolves Member concerns in a courteous and timely manner.
  • Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
  • Maintains all club policies and procedures.
  • Performs other duties as assigned, including working in other departments as needed.
  • Prior front line/customer service or previous sales experience preferred.
  • Results driven with proven success in goal achievement.
  • Basic math skills preferred.
  • Computer proficiency preferred.
  • BJ's pays weekly.
  • Eligible for free BJ's Inner Circle and Supplemental membership(s).
  • Generous time off programs to support busy lifestyles including Vacation, Personal, Holiday, Sick, Bereavement Leave, Jury Duty.
  • Benefit plans for your changing needs including three medical plans, Health Savings Account (HSA), two dental plans, vision plan, flexible spending.
  • 401(k) plan with company match (must be at least 18 years old).
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